Senior Business Analyst

Position Summary: The Sr. Business Analyst is a senior contributor on the product management team, providing analytical leadership across multiple product areas and translating complex or ambiguous business needs into clear, actionable requirements that drive product development in a fast-paced environment. This role works closely with the Director of Product Management, engineering leadership, and business stakeholders — setting standards for requirements practice, mentoring less experienced analysts, and contributing to product strategy discussions. This role operates in a Microsoft-based development environment, collaborating closely with engineering teams using Azure DevOps, SQL Server, and modern .NET-based solutions.

Supervisory Responsibilities: None

Essential Tasks:

Requirements & Analysis

• Set direction for requirements discovery across multiple product areas or complex, cross-functional initiatives

• Translate ambiguous or competing business objectives into structured requirements, user stories, and acceptance criteria, resolving conflicts among stakeholder groups

• Identify systemic gaps and inefficiencies across products and workflows, and recommend solutions that inform product strategy

• Serve as the escalation point for requirements or scope conflicts between business stakeholders and engineering teams

• Establish and maintain requirements-gathering standards and best practices for the Business Analyst team

Product Support

• Guide backlog strategy and prioritization across multiple product areas, advising the Director of Product Management on trade-offs

• Oversee backlog grooming, and release activities across the analyst team, stepping in directly on the most complex or highest-risk releases

• Establish standards for acceptance criteria and validation practices used across the Business Analyst team

• Audit work item quality (epics, features, user stories, defects) in Azure DevOps and coach others on maintaining consistency

Stakeholder Engagement

• Build and maintain relationships with senior business stakeholders and engineering leadership, representing the analyst function in cross-functional and strategic conversations

• Facilitate complex or high-stakes requirements reviews and sign-off sessions, including those involving competing stakeholder priorities

• Advise the Director of Product Management on requirements-related risk and provide input into product roadmap decisions

Documentation & Reporting

• Establish documentation standards (BRDs, process maps, data flow diagrams) used across the Business Analyst team and audit adherence to them

• Consolidate and report on backlog health and requirement completion trends across multiple product areas for leadership visibility

• Advise on data and reporting considerations for complex, cross-system requirements

Core Competencies:

• Ability to Analyze and Solve Problems: Skill in recognizing challenges, exploring options, and implementing effective solutions in a timely manner

• Attention to Detail: A strong focus on completing tasks and projects accurately and thoroughly

• Communication Skills: Capable of expressing ideas clearly in both verbal and written forms and engaging with various audiences

• Timely Task Completion: Ability to finish tasks and projects efficiently, managing resources and priorities effectively

• Team Collaboration: Willingness to work together with others, promoting teamwork and supporting shared goals

• Client Focus: Dedication to understanding and addressing the needs of clients and stakeholders to ensure their satisfaction

• Dependability: Acknowledgment of the importance of being present and punctual.

• Creative Thinking: Openness to suggesting new ideas and methods to improve processes and outcomes

• Organizational Skills: Capability to prioritize tasks and manage multiple projects simultaneously

• Adaptability: Willingness to adjust to changing situations and priorities, showing resilience in a dynamic work environment

• Mentorship & Coaching: Ability to develop the skills of less experienced analysts through coaching, feedback, and modeling of best practice

Experience & Education

• 8+ years of experience in a business analyst or similar role within a technology-focused organization

• Demonstrated ability to lead requirements discovery and analysis across multiple product areas or complex, cross-functional initiatives

• Track record of mentoring or developing less experienced analysts

• Strong ability to translate ambiguous, competing, or undefined business needs into structured, actionable requirements

• Agile/Scrum experience – including facilitating or advising on ceremonies across multiple teams

• Excellent written and verbal communication skills, including experience engaging senior stakeholders and engineering leadership

• Proficient in SQL and familiar with database server concepts (tables, relationships, data validation)

Preferred Experience:

• Experience with AI

• Experience in product analytics, customer journey mapping, or UX research

• Background in the insurance or financial services industry

• Experience working in a DevOps environment at scale (boards, backlogs, and reporting across multiple teams)

• Experience contributing to product roadmap or strategy discussions

Physical Requirements:

• Ability to lift 25 pounds

• Repeated use of sight to read documents and computer screens

• Repeated use of hearing and speech to communicate on telephone and in person

• Repetitive hand movements, such as keyboarding, writing, 10-key

• Walking, bending, sitting, reaching and stretching in all directions

Benefits & Compensation:

• Higginbotham offers medical, dental, vision, prescription drug coverage, 401K, equity incentive plan as well as multiple supplemental benefits for physical, emotional, and financial wellbeing.

• Employee Wellness Program

• Company paid holidays, plus PTO

Notice to Recruiters and Staffing Agencies: To protect the interests of all parties, Higginbotham Insurance Agency, Inc., and our partners, will not accept unsolicited potential placements from any source other than directly from the candidate or a vendor partner under MSA with Higginbotham. Please do not contact or send unsolicited potential placements to our team members.

*Applications will be accepted until the position is filled