Support Analyst - IS Business Services
Henderson Group · Newtownabbey, Northern Ireland, United Kingdom
Wholesale · 5,001-10,000 employees
About the role
The Application Support Analyst will investigate, debug, and resolve technical issues for production software solutions while liaising with third-party providers. They will also monitor systems to proactively prevent downtime and provide detailed root cause analysis for business users.
What they look for
Requirements
Candidates must have at least 2 years of experience in an application support or development role and knowledge of SDLC methodologies. Strong analytical skills and a willingness to learn new technologies are essential for success in this position.
Benefits
Full description
Application Support Analyst (Information Services)
Attractive Salary and Benefits
36.5 Hour week (Hybrid)
Newtownabbey (Must reside within daily commuting distance)
Who are we?
Henderson Group are proud to be one of Northern Ireland’s leading employers.
Our group encompasses Henderson Wholesale, Henderson Retail, Henderson Foodservice, Henderson Group Property, and Henderson Technology.
Each of our divisions are Investors in People accredited at Gold/ Platinum level, and we employ over 6,000 colleagues across the group. We’re a family-owned business, and our culture is lived out through our four core values- Ambition, Customer First, Teamwork and Integrity.
A look into the role:
Henderson Wholesale Information Services Department currently employs over 45 Technical IT Specialists covering the areas of Software Development, Project Management, Network Infrastructure, and Application and Technical Support.
We are responsible for the software development and support of over 70 in-house and third-party systems which ensures the successful operation of our Wholesale business. As such we now seek to recruit an Application Support Analyst to help our business users by providing application support for our productions software solutions which are either on premise or cloud based.
Core Technologies
Our Technology stack is always growing and changing, but here's a selection of what we currently use in some of our applications:
Progress Open Edge, JavaScript, MS SQL Server, Web APIs, Serverless Lambdas, Spring boot, AWS, Azure, Git, Linux, Node JS, QlikView.
This position will be well suited to a candidate who thrives in a progressive environment and who is passionate about what they do.
As Application Support Analyst you will:
- Investigate technical application issues escalated by the 1st Line Helpdesk
- Analyse and debug code to identify the root cause
- Resolve technical issues by fixing software bugs or escalating to Core Development Team
- Investigate data discrepancies and queries from Business Users
- Proactively analyse issues and call trends to prevent reoccurrence
- Liaise with Third Party application providers for assistance on call resolution where required
- Provide detailed and concise root cause analyse of issue with steps to resolve
- Monitor systems and react proactively to alerts
- Make decisive and appropriate business decisions to reduce or prevent application downtime
Skills for Success
Joining us as Application Support Analyst, the minimum criteria you’ll need is:
- At least 2 years’ experience in an Application Support role or Development role.
- Experience of relational database management systems
- Knowledge of SDLC process and methodologies
- Willing to learn new Technologies and has the enthusiasm to learn quickly on the job
- Strong analytical and problem-solving skills
The attributes you’ll need include:
- Willingness and enthusiasm to learn new technologies
- Strong communication skills
It is desirable if you have:
- A third-level IT or industry-specific qualification or equivalent
- Experience with Linux/Unix, SQL Server, SharePoint and/or Business Intelligence Applications
Are we right for you?
As part of this role, it will be important that you feel aligned with the values that we live and work by.
Ambition – We always strive to be better. We seek new challenges and look for ways to do things better.
Customer First – We provide exceptional service. We put customers at the heart of everything and support our communities.
Teamwork – We succeed together. We help colleagues to succeed, and we share our knowledge and skills.
Integrity – We are fair, honest and ethical. We treat everyone with dignity and respect. We are inclusive and champion diversity.
The Reward
The impact you can make with Henderson Group goes far beyond your day to day. You will be part of a business supporting defibrillator installations and school sports days.
You will have the balance necessary to enjoy your job and your life. We will help you to feel proud of what you do and achieve. And we will be here to celebrate your success.
Our business has been recognised externally for delivering excellence in employment. We value employee development and heavily invest in our people.
Benefits include market competitive salary, company car or allowance, bonus, contributory pension scheme, healthcare, life assurance, employee assistance programme, social club, Perks Offers/Discount scheme throughout UK/Ireland, staff discount (grocery/fuel) at SPAR/EUROSPAR Henderson Group company-owned stores and many more.
This is a full-time position working 36.5 hours per week. Working hours will be 8:45am-4:45pm Monday to Thursday and 8:45am-3:45pm Friday. After-Hours On Call Cover required on a Rota Basis. Hybrid and flexible working arrangement available.
If you'd like to speak with us before making your application, our Talent Acquisition Specialist - Joanne McClelland would be happy to have a confidential chat with you about the role on offer - email joanne.mcclelland@henderson-group.com to get in touch.
Completed applications must be submitted online by midnight on Monday31st August 2026.
We are an equal opportunities employer.
