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Weekday AI

Desktop Support Engineer

Weekday AI Gurugram, Haryana, India · ₹200K–₹350K/yr

Technology, Information and Internet · 11-50 employees

7 h ago
support-engineer Mid (2-5 yrs) Full-time India
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About the role

Provide comprehensive hardware and software support for desktops, laptops, and peripherals while managing ITSM tickets. Perform IMAC activities, Active Directory administration, and ensure timely resolution of technical issues for end-users.

What they look for

Desktop Support Hardware Troubleshooting Break/Fix IMAC Windows 10/11 Active Directory ITSM Printer Support LAN/WAN Video Conferencing MDM SCCM Microsoft Intune EUC VIP Support

Requirements

Requires at least 4 years of experience in Desktop Support or EUC environments with strong hardware troubleshooting skills. Candidates must be proficient in Windows, Active Directory, and ITSM tools with excellent communication abilities.

Full description

This role is for one of Weekday’s clients Salary range: Rs 200000 - Rs 350000 (ie INR 2 - 3.5 LPA)

Min Experience: 4+ years Location: Gurugram JobType: full-time

Key Responsibilities

  • Provide desktop, laptop, hardware, and software support.
  • Handle Break/Fix hardware troubleshooting and OEM/vendor coordination.
  • Perform IMAC activities including Install, Move, Add and Change.
  • Support Windows 10/11, MS Office, Outlook, Teams and AVD.
  • Manage Active Directory user accounts and basic administration.
  • Handle printer, LAN/WAN, video conferencing and peripheral support.
  • Manage ITSM tickets and resolve issues within defined SLAs.
  • Provide remote and on-site Smart Hands support.
  • Perform patching, driver testing, hardware upgrades and workstation remediation.
  • Support iOS/Android devices through MDM solutions.
  • Maintain focus on first-call resolution and timely escalation.
  • Maintain proper documentation and knowledge base.

Required Skills

  • 4+ years of experience in Desktop Support / EUC / IT Support.
  • Strong experience in hardware Break/Fix and troubleshooting.
  • Experience with IMAC and OEM/vendor coordination.
  • Good knowledge of Windows, Active Directory and ITSM tools.
  • Experience supporting VIP/VVIP users is preferred.
  • Excellent verbal and written communication skills are mandatory.
  • Strong customer-handling and problem-solving skills.
  • Immediate joiners preferred.

Must-have skillsDesktop Support Engineer, VIP, SCCM

Good-to-have skillsSystem Center Configuration Manager - SCCM, EUC, Microsoft Intune

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