Technical Support Engineer - German Speaker
Eaton Corporation · Istanbul, Istanbul, Turkey
Appliances, Electrical, and Electronics Manufacturing · 10,001+ employees
About the role
You will provide pre-sales and post-sales technical support to customers and sales teams, including troubleshooting, product selection, and documentation localization. You are also responsible for managing technical cases, initiating RMA processes, and driving knowledge sharing for product families.
What they look for
Requirements
Candidates must hold an Engineering or equivalent Technical Degree, with a preference for Electrical Engineering. Proven experience in the electrical or industrial engineering field and fluency in both English and German are required.
Full description
What you’ll do:
Your main duties: You will be interfacing with local sales colleagues, area managers, end customers, partners wholesalers and distributors, designers and/or sales or service representative when necessary to handle a variety of pre-sales or post-sales technical support functions. Supporting the local sales functions and external customers in areas such as documentation localization, technical assistance, product or assortment specific questions, technical guidance, warranty, documentation, repair/calibration request and troubleshooting.
-Manage cross references and provide technical support in choosing the components among the EATON product portfolio and competitors -Assist internal and external customers with product selection and application assistance via email and phone -Provide L1 technical support (hardware and/or software) related to EATON BG portfolio via phone/email/webchat etc -Takes responsibility over the case until final resolution by resolving or escalating the case to L2/L3 or quality departments and keeping the clients informed about their case while keeping the SLA - Initiates site interventions with service partners or field service engineers - Initiates RMA process and product replacements/spare part orders together with the sales organizations and order management/logistic teams -Provide support in testing for the development of engineering software and tools for design and quotations -Support the localization of in-country based technical and commercial documentations -Assist customers to resolve hardware and/or software issues which might involve escalations to L2 and above technical support engineers, R&D and Product Managers -Own and drive the technical knowledge and expertise for the EVCI product families and help in knowledge sharing sessions for new joiners and colleagues -Participate actively on CI projects and initiatives to increase productivity and efficiency from team and BSC activities
Qualifications:
-Engineering or equivalent Technical Degree (Electrical is an advantage)
Skills:
-Proven experience in Electrical field/Industrial Engineering -Advanced understanding of electrical products and applications -Analytical mindset, sales and business acumen -Fluent in English and in German
