Product Development Manager

Job Requisition and Recruiter details

Title: Product Development Manager – Home Loans Onboarding Requisition: 147205 Department: PDI (Home Loans Product) Closing Date: 20 August 2026 Recruiter: William Mtsweni

Job Family

Project, Process and Product

Career Stream

Product

Leadership Pipeline

Manage Self: Professional

Job Purpose

To support the delivery, enhancement and optimisation of Home Loans onboarding solutions by translating business objectives into executable product initiatives, coordinating delivery activities, and driving continuous improvement across onboarding journeys. The role is responsible for the day-to-day management of product backlogs, requirements, stakeholder engagement, operational analysis and delivery execution. Working closely with Senior Product Managers, technology teams, business stakeholders and operations teams, the Product Development Manager ensures that onboarding solutions deliver business value, improve customer experience and meet operational, regulatory and risk requirements. The role requires a proactive individual who can identify opportunities, solve problems, drive initiatives to completion and contribute meaningful product insights while operating within the strategic direction established by senior leadership.

Job Responsibilities

Product Delivery & Backlog Management

• Support the execution of the Home Loans onboarding roadmap and prioritised initiatives.

• Maintain and manage product backlogs, ensuring features, enhancements and defects are appropriately prioritised.

• Translate business requirements into well-defined user stories, process requirements and acceptance criteria.

• Partner with Business Analysts, Solution Architects and technical teams to refine and deliver product enhancements.

• Track delivery progress and proactively identify potential risks, issues and dependencies.

• Support Agile ceremonies including backlog refinement, sprint planning, showcases and retrospectives.

Product Analysis & Continuous Improvement

• Analyse customer journeys, operational processes and performance data to identify improvement opportunities.

• Investigate root causes of onboarding challenges and recommend practical solutions.

• Monitor key onboarding metrics and performance indicators and provide actionable insights.

• Support the development of business cases for enhancements and process improvements.

• Perform market, competitor and industry research to identify emerging trends and opportunities.

Stakeholder Management

• Engage with business stakeholders to understand requirements, challenges and opportunities.

• Facilitate workshops, requirement sessions and solution discussions.

• Act as the primary coordination point between business and technology teams for assigned initiatives.

• Ensure stakeholders are informed of delivery progress, risks and key decisions.

• Support change management and business readiness activities for new product releases.

Operational Performance

• Monitor onboarding solution performance against agreed operational metrics.

• Support implementation and tracking of service levels and operational targets.

• Identify process bottlenecks and recommend improvements to increase efficiency and customer satisfaction.

• Assist with incident management, production support and issue resolution activities.

Risk, Governance & Compliance

• Ensure solutions comply with regulatory, risk, governance and operational requirements.

• Participate in governance forums and provide relevant product updates.

• Support the completion of risk, audit and compliance activities where required.

• Ensure product documentation is maintained and current.

Reporting & Communication

• Prepare status reports, dashboards and management updates.

• Track delivery, operational and customer experience metrics.

• Maintain product documentation, roadmaps and stakeholder communications.

• Support preparation of executive presentations and business updates.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Qualifications in Business Analysis, Product Management, Process Engineering, Digital Business, Technology Management

Preferred Certifications

• Agile, Scrum or SAFe certifications

Minimum Experience Level

• 2 – 5 years experience in Product Development, Business Analysis, Digital Delivery or Process Improvement

• Experience working within Agile delivery environments

• Experience engaging with business and technical stakeholders

• Experience managing requirements, backlogs or product enhancements

Technical / Professional Knowledge

• Communication Strategies

• Data analysis

• Governance, Risk and Controls

• Industry trends

• Principles of financial management

• Principles of project management

• Relevant regulatory knowledge

• Relevant software and systems knowledge

• Research methodology

• Decision-making process

Behavioural Competencies

• Customer Focus

• Decision Making

• Facilitating Change

• Influencing

• Innovation

• Technical/Professional Knowledge and Skills

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Please contact the Nedbank Recruiting Team at +27 860 555 566