Senior Site Reliability Engineer

Senior Site Relatability Engineer – Sovos

SOVOS Senior Site Relatability Engineer

Product Development·Full-Time·Ecuador

Build Your Future With Us

The digitization of tax compliance is fundamentally changing global commerce and how businesses need to operate and grow. Governments now have real-time visibility into business data, creating new challenges and new opportunities for organizations around the world. At Sovos, we're transforming tax compliance from a business requirement into a driver of growth through AI-powered technology that delivers the accurate, real-time insights businesses need to make smarter decisions.

We're solving more than today's tax compliance challenges. We're helping reshape global economies by enabling organizations to navigate increasingly complex and rapidly changing regulatory environments with confidence – and helping communities thrive.

AI is accelerating what's possible, enabling tax and technology professionals to more effectively drive critical regulatory decisions. That's where Sovos excels, combining intelligent technology with human expertise to help customers stay ahead of change.

We're focused on hiring great people, not perfect resumes. We're focused on hiring great people, not perfect resumes. It's less about what you've done elsewhere and more about what you're capable of doing here.

The Role

At Sovos, we're looking for a hands-on Senior Site Reliability Engineer to help run our cloud infrastructure across multiple AWS accounts and regions globally. You'll play a critical role in improving the reliability, security, scalability, and operational maturity of business-critical SaaS platforms that serve thousands of customers worldwide. This is a highly collaborative role requiring strong technical expertise, operational discipline, and the ability to influence teams across multiple products and regions.

More specifically, you will:

• Drive adoption of Site Reliability Engineering best practices across product teams, establishing operational standards, service ownership models, runbooks, and reliability objectives that improve platform availability and resilience.

• Lead major incident response activities, coordinate technical recovery efforts, and facilitate blameless post-incident reviews that identify and drive long-term remediation initiatives.

• Design, implement, and maintain cloud infrastructure, Kubernetes platforms, CI/CD pipelines, and Infrastructure as Code solutions that improve reliability, consistency, and operational efficiency.

• Leverage AI tools and automation to develop self-service capabilities, observability dashboards, and monitoring solutions that enable engineering teams to deploy and operate services more effectively.

• Support Disaster Recovery planning, testing, and continuous improvement initiatives, ensuring recovery objectives and backup strategies are documented and regularly validated.

• Partner with Product Development, Information Security, Support, Architecture, and Product Leadership to establish automation strategies and incident management processes that drive operational excellence.

What You Bring to Sovos

• Equivalent experience or Bachelor's degree in Computer Science, Engineering, or Information Systems.

• You have experience in Site Reliability Engineering, DevOps, Platform Engineering, or similar roles, operating production workloads on AWS.

• Hands-on experience managing Kubernetes platforms and containerized applications in production, plus expertise with Infrastructure as Code using Terraform or OpenTofu.

• Strong experience with observability tools such as Grafana, Prometheus, ELK/OpenSearch, or Datadog, and proven ability supporting incident management and operational improvement programs.

• Excellent written and verbal communication skills in English, with demonstrated ability to influence technical decisions and drive improvements across multiple teams.

• Comfort with AI-assisted engineering workflows and automation platforms is a plus, along with experience supporting regulated SaaS products or compliance-driven environments.

• Knowledge of PostgreSQL, MongoDB, Snowflake, Redis, or other production data platforms is beneficial, as is Spanish and English language proficiency.

The Process

We believe in a transparent and comprehensive hiring process. Here's what you might expect:

1

Pre-Employment Assessment

Regionally specific assessments we use to mitigate bias and give every applicant a fair shot.

2

Video Interview

A chance to meet as many qualified applicants as possible and get to know you beyond your resume.

3

Meeting with a Recruiter

A conversation to talk through the role, your experience, and your goals.

4

Live Interviews with the Hiring Team

Meet the people you'll work with and dig into the day-to-day of the role.

Life at Sovos

The tools to enhance your life - because we want you to enjoy your life outside of work and inside!

• Global Mentoring Programs

• AI Tools and Technology from Day 1

• Continuous Learning and Development

• Language Learning Support

• Global Employee Recognition Platform and Programs

• Global Parental Leave Policy

• Flexible Time-Off

• Comprehensive Health Benefits

• Bi-Weekly Meeting Free Days

• Mentoring Programs

• Globally recognized Training and Development programs

• Virtual English Club through Rosetta Stone, and more!

Equal Opportunity Employer Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work.

Company Background

Sovos is transforming tax compliance from a business requirement to a force for growth. Our flagship product, the Sovos Compliance Cloud platform, enables businesses to identify, determine, and report on every tax obligation across the globe. Sovos processes nearly 20 billion transactions per year, helping companies scale their compliance strategy in 150+ countries.

More than 100,000 customers – including half the Fortune 500 – trust Sovos’ tax and regulatory expertise and unparalleled integration with their business applications. Learn more at sovos.com.

Ready to make your move?

We'd love to hear from you. Use the Apply button at the top of this page to submit your application

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