Product Manager - Payments - Vice President

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager in Merchant Services supporting SMBs, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Job responsibilities

• Develops a product strategy and product vision that delivers value to customers
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Owns the post-onboarding client experience strategy, roadmap, and delivery to improve activation, usage, and retention across the lifecycle
• Drives product activation and growth initiatives by identifying key adoption moments, defining success metrics, and delivering measurable improvements
• Defines the monetization strategy across the client journey, including digital pricing experience redesign, to generate incremental revenue and improve customer satisfaction
• Builds and partners to launch new value-added services and adjacent products, from discovery and business case through delivery and commercialization
• Develops a clear product vision and multi-quarter roadmap, managing trade-offs across growth, customer experience, risk posture, and operational scalabilty
• Partner cross-functionally across Product, Technology, Operations, Risk, Credit, Sales, and Commercial teams, leading forums and influencing decisions to drive alignment and execution
• Manages discovery efforts using customer feedback, journey mapping, and data insights to identify opportunities and validate solutions

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Demonstrated experience leading large-scale, complex initiatives, driving cross-functional execution from strategy through delivery in fast-paced, ambiguous environments
• Demonstrated ability to define product strategy and drive execution, translating complex problems into scalable, customer-centric solutions with measurable outcomes
• Strong ownership and accountability, with a track record of leading initiatives end-to-end across the full product lifecycle
• Strong customer-centric mindset, with experience designing and optimizing digital customer journeys end-to-end
• Executive-level communication and presence, with the ability to clearly articulate perspectives, challenge thinking, and influence senior stakeholders
• Leverages data and analytics to set KPIs, diagnose funnel drop-off, prioritize work, and measure impact (activation/usage, revenue, satisfaction)

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization
• Experience leveraging data, analytics, AI/automation, and emerging approaches (e.g., agentic flows) to optimize digital journeys, improve decision-making, and enhance operational efficiency
• Brings experience driving platform migrations, modernization programs, or client transitions at scale
• Shows strong monetization instincts (pricing/packaging, attach, journey-based offers) with evidence of revenue impact
• Demonstrates experience building or scaling value-added services and launching new products with commercialization partners
• Has experience with production monitoring, incident management, and continuous improvement for customer-impacting issues
• Operates effectively in a highly matrixed environment, influencing without authority and driving crisp decisions

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

A part of the Commercial & Investment Bank, J.P. Morgan Payments enables organizations of all sizes to execute transactions efficiently and securely, transforming the movement of information, money, and assets. The team of experts tackles complex challenges at every stage of the payment lifecycle. And their industry-leading solutions facilitate seamless transactions across borders, industries, and platforms.

Operating in over 160 countries and handling more than 120 currencies, J.P. Morgan Payments business is the largest processor of USD payments, with a daily transaction volume of $10 trillion.