AVP - Site Reliability Engineer

BUILD MARKETS. SHAPE ECONOMIES.

At SGX Group, we create markets. We turn ideas into products and expand access to new opportunities. We are building the future of the exchange in-house: from architecture and platforms to the critical systems that power markets. The biggest decisions are still open to people who join us now.

The opportunity

The AVP, Site Reliability Engineering is a senior SRE lead accountable for the reliability, availability, scalability, and resilience of critical products and platforms. The role drives observability, automation, incident readiness, and recovery engineering to improve service performance and reduce operational toil. Working across engineering, infrastructure, and product teams, this role also leads proactive risk reduction, innovation, and continuous improvement through resilience testing, capacity optimisation, and the responsible use of available AI tools within SGX to enhance operational efficiency and decision-making.

The Site Reliability Engineering team

Site Reliability Engineering keeps the platforms behind SGX Group's business and market infrastructure available, observable, and recoverable.

The team sets the standards other engineering teams work to across service levels, error budgets, observability, incident response and automation. It works across engineering, infrastructure, security, and product, and it owns the practice as well as seen as the SME for ensuring resilience and proactive maintenance and continuous improvement of the estate.

The next phase is about establishing SRE as a discipline rather than a function, moving reliability decisions upstream into design, and reducing the manual work that currently sits behind keeping services up.

What you will do

• Reliability Engineering: Operate services against defined reliability objectives.

• Observability: Build and maintain monitoring, logging and telemetry solutions.

• Incident Management: Independently manage incident resolution and recovery activities.

• SLO / SLA Management: Operate systems against agreed SLOs and service targets.

• Automation: Develop automation to reduce operational effort and toil, utilising modern technology including agentic AI.

• Performance Engineering: Conduct performance analysis and optimisation.

• Capacity & Resilience Planning: Forecast and manage capacity for supported services.

• Cloud & Platform Operations: Independently manage cloud operational services.

• Operational Risk Management: Ensure operational controls and compliance requirements are met.

• Engineering Leadership: Coach other engineers in reliability practices.

• Agentic AI for Reliability & Operations: Use agentic AI to accelerate operational workflows such as alert triage, root-cause analysis, runbook execution support, anomaly investigation and post-incident learning, while ensuring all remediation remains validated and controlled.

• · Partner with engineering, infrastructure, security, and product teams to embed reliability by design and continuously improve service stability, scalability, and cost efficiency.

What we are looking for

• 5-10+ years of experience in Site Reliability Engineering, Platform Engineering, Cloud Operations, DevOps, or a related technical discipline, with experience leading reliability initiatives in complex enterprise environments.

• Proven experience defining and managing Service Level Indicators (SLIs), Service Level Objectives (SLOs), error budgets, and reliability governance frameworks.

• End-to-End Service Ownership to Support the full operational lifecycle of assigned applications and platforms, including onboarding, release readiness, production monitoring, incident response, problem management, recovery validation, and continuous service improvement.

• Hands-on expertise with observability and monitoring platforms such as Prometheus, Grafana, ELK, AWS CloudWatch, DataDog, Coralogix, or similar technologies.

• Strong experience operating and supporting cloud-native platforms, Kubernetes/EKS environments, and distributed systems at scale.

• Proficiency in automation and infrastructure-as-code using tools such as Terraform, Ansible AAP, Python, or equivalent technologies.

• Experience leading major incident management, problem management, root-cause analysis, and post-incident review processes.

• Demonstrated capability in capacity planning, performance engineering, resilience testing, and operational risk management within high-availability environments.

• Strong stakeholder management and communication skills, with the ability to collaborate effectively across engineering, infrastructure, security, product, and business teams.

• Experience coaching and mentoring engineers while driving operational excellence, reliability culture, and continuous improvement initiatives.

Preferred Qualifications

• Experience or exposure within financial services, financial market infrastructure, exchanges, index calculation platforms, reference data systems, market data services, trading, clearing, settlement, or other highly regulated environments.

• Professional certifications in cloud platforms (AWS, Azure, GCP), Kubernetes, Site Reliability Engineering, DevOps, or related disciplines.

• Experience implementing AIOps, observability analytics, predictive monitoring, and intelligent automation solutions.

• Hands-on experience leveraging AI or agentic AI technologies for alert triage, incident investigation, operational automation, runbook optimisation, and knowledge management.

• Exposure to FinOps practices, cloud cost optimisation, and platform engineering operating models.

• Familiarity with security, resilience, and regulatory requirements applicable to critical financial systems.

• Experience driving large-scale technology transformation, platform modernisation, or cloud adoption initiatives.

• Advanced knowledge of software engineering practices, CI/CD pipelines, and reliability-focused architecture patterns.

Why this role matters

You will work on technology that underpins critical market infrastructure, where reliability is not a quality attribute of the product. It is the product. When these platforms work, participants trade and capital moves. When they do not, everyone knows within seconds.

The mandate is real. You will decide what reliability means here, how it is measured, and what the organisation is willing to trade for it. The work is demanding and the practice is still being built, which is exactly where the opportunity sits. There are not many chances in a career to establish a discipline rather than inherit one.

About SGX Group

SGX Group is one of the world's most trusted international marketplaces, known for its stability and openness. Anchored in Singapore, we enable price discovery, capital formation and risk management across asset classes, supported by resilient infrastructure and robust clearing. We convene issuers, investors and intermediaries to create and grow markets that stand the test of time. Find out more at www.SGXGroup.com.