Service Designer / UX Designer (Public Sector)

Company Description

Version 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft, AWS, Oracle, Red Hat, OutSystems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services.  

We’re an award-winning employer reflecting how our employees are at the very heart of what we do:  

• UK & Ireland's premier AWS, Microsoft & Oracle partner  

• 3300+ strong, €350/£300m revenue business  

• 10+ years as a Great Place to Work in Ireland & UK  

• Best Workplace for Women in the UK & Ireland by GPTW  

• Best Workplace for Wellbeing in the UK by GPTW  

We’re a core values driven company, we hire people who share our values, and we reward those who display and foster them, it’s deeply embedded within our DNA. Invest in us and we’ll invest in you! 

Job Description

We are seeking an experienced Service Designer / UX Designer to support the design and transformation of user-centred services within the public sector.

This role focuses on understanding user needs, conducting research, facilitating stakeholder engagement, and designing end-to-end services that improve outcomes for citizens, customers, and internal users. The successful candidate will work across discovery, design, testing, implementation, and continuous improvement activities.

This is a Service Designer first, UX Designer second role, with a strong emphasis on service redesign, user research, accessibility, stakeholder engagement, and public sector transformation.

Key Responsibilities

Service Design & Transformation

• Deliver end-to-end service design projects from discovery through to implementation and optimisation.
• Apply service design methodologies to understand current and future-state service experiences.
• Create service blueprints, customer journey maps, ecosystem maps, and service improvement recommendations.
• Translate user, business, and operational requirements into actionable service design solutions.
• Support public sector transformation initiatives through human-centred design approaches.
• Identify opportunities to improve service efficiency, accessibility, and user satisfaction.

User Research & Customer Insight

• Plan and conduct qualitative and quantitative user research activities.
• Facilitate stakeholder interviews, user interviews, field research, observation studies, and surveys.
• Conduct usability testing and evaluate service performance.
• Analyse and synthesise research findings into actionable insights and recommendations.
• Develop personas, user stories, customer journeys, and research reports.
• Translate research findings into service and experience improvements.

Service Design & UX Design

• Create customer journey maps, service blueprints, personas, and storyboards.
• Produce low-fidelity and high-fidelity wireframes and prototypes.
• Design user-centred services and digital experiences.
• Contribute to design systems, standards, and style guides.
• Ensure consistency across products, services, and channels.
• Use tools such as Figma, Miro, and Canva to communicate design solutions effectively.

Stakeholder Engagement & Facilitation

• Facilitate workshops, co-creation sessions, design sprints, and stakeholder engagements.
• Work closely with senior stakeholders, SMEs, delivery teams, and technical teams.
• Present research findings, concepts, and recommendations to both technical and non-technical audiences.
• Promote user-centred design practices across multidisciplinary teams.

Accessibility & Inclusive Design

• Apply Universal Design principles throughout the design process.
• Ensure services meet accessibility requirements and inclusive design standards.
• Advocate for accessible service design practices.
• Incorporate accessibility testing and validation into project delivery.

Strategy & Continuous Improvement

• Contribute to UX and Service Design strategies.
• Develop measures and monitoring approaches to assess service effectiveness.
• Use user feedback, analytics, and research findings to drive continuous improvement.
• Demonstrate measurable service improvements through design interventions.

Knowledge Transfer & Capability Building

• Produce user guides, training materials, and research documentation.
• Support capability building within teams and organisations.
• Coach and mentor junior designers where appropriate.
• Contribute to the development of service design and UX practices.

AI in Service Design

• Use AI tools to support:

• User research
• Insight generation
• Service design activities
• Content synthesis
• Design exploration and ideation

• Ensure AI usage aligns with organisational governance and responsible design practices.

Qualifications

Essential Requirements

• Minimum 4+ years' experience in Service Design or a related discipline (UX Design, Interaction Design, Human-Computer Interaction, Organisation Design, Product Design, etc.).
• Design-related qualification at NFQ Level 7 or above (or equivalent).
• Proven experience delivering end-to-end service design or UX projects.
• Experience working within structured project environments.
• Strong experience conducting user research and usability testing.
• Experience creating:• Customer journey maps
• Service blueprints
• Personas
• User stories
• Wireframes
• Prototypes

• Proficiency with:• Figma
• Miro
• Canva

• Experience facilitating workshops and engaging with senior stakeholders.
• Strong written, verbal, and visual communication skills.
• Strong understanding of accessibility, Universal Design principles, and inclusive design practices.
• Experience collaborating across multidisciplinary teams.

Desirable Requirements

• Experience working within the public sector or other large, complex, public-facing organisations.
• Experience supporting digital transformation or service transformation programmes.
• Experience contributing to service design or UX strategy development.
• Experience creating and maintaining design systems and style guides.
• Experience using AI-enabled tools to support the design process.
• Experience coaching, mentoring, or developing junior team members.
• Knowledge of accessibility legislation and digital inclusion best practices.
• Familiarity with Agile, Design Thinking, Double Diamond, Service Design, or Lean UX methodologies.

Additional Information

At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing, professional growth, and financial stability. 

• Salary Range: €45,000-€55,000

• Share in our success with our Quarterly Performance-Related Profit Share Scheme, where employees collectively benefit from a share of our company's profits 

• Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme 

• Flexible/remote working, Version 1 is tremendously understanding of life events and people’s individual circumstances and offer flexibility to help achieve a healthy work life balance 

• Financial Wellbeing initiatives including; Version 1 Pension with a 5% employee-matched contribution, Private Healthcare Cover, Life Assurance, Financial advice and an Employee Discount scheme 

• Employee Wellbeing schemes including Gym Discounts, Bike to Work, Fitness classes, Mindfulness Workshops, Employee Assistance Programme and much more.  

• 24 days holiday allowance plus Public Holidays, enhanced maternity/paternity leave, marriage/civil partnership leave and special leave policies 

• Educational assistance, incentivised certifications, and accreditations, including AWS, Microsoft, Oracle, and Red Hat 

• Reward schemes including Version 1’s Annual Excellence Awards & quarterly Star Awards. 

• Environment, Social and Community First initiatives allow you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion and belonging schemes. 

And many more exciting benefits… drop us a note to find out more. 

Version 1 is an equal opportunities employer 

We are committed to building a diverse, inclusive and respectful workplace where everyone feels valued and able to thrive. We welcome applications from people of all backgrounds, identities and lived experiences, and we value the different perspectives people bring including those shaped by disability and neurodiversity. 

We want every candidate to have a positive and accessible recruitment experience. If you need reasonable adjustments at any stage of the process, please contact your recruiter at Version 1. We will consider all requests carefully, respectfully and confidentially.

#LI-EB1 #LI-Hybrid

• Department: Public Sector & Utilities (Ireland)
• Compensation: EUR 45000 - EUR 55000 - yearly