Sr IT Systems Engineer (macOS and iOS Management)

IT Systems Engineers are responsible for monitoring, installation, configuration, administration, troubleshooting and maintenance of technology solutions. They provide technical support, perform scripting/programming to ensure stable and efficient operation of technology solutions

Important To Know

• This position is a hybrid work arrangement that combines in-office engagement at our corporate office in Jacksonville, FL, days and times are determined and based on the requirements of the business.

• Preference you reside in a 50 mile radius of Jacksonville, FL and relocation may be required

• A technical review will be part of the interview process

What You Will Be Doing

• Performs installation, monitoring, testing, configuration, migration, maintenance and troubleshooting of assigned technology

• Manages system/application environment and ongoing operations

• Ensures that the technologies are updated with current, stable, and compliant architecture and applications that meet enterprise standards

• Researches, designs, implements and tests technology solutions

• Proactively monitors and reports performance and utilization of assigned technologies

• Troubleshoots software and/or hardware issues/failures

• Resolves alerts and performs remediation activities

• Manages problem or escalated tickets and tasks and out of cycle requests from systems/software owners

• Collects and presents data for reporting and planning

• Assists with developing tactical strategies, processes and procedures related to systems/application administration

• Determines migration and upgrade impacts and diagnose/resolve complex technology/application errors

• Collaborates with IT and business area partners on work groups and initiatives

• Determines best course of action for meeting business needs

• May provide input into infrastructure architecture designs

• Writes programming/scripting

• May participate in Disaster Recovery planning and exercises

• Ensures execution and alignment to architectural standards and blueprints

• May contribute input to infrastructure architecture

• Performs on-call activities as needed for the environment and technologies

What We Require

• 5 years managing and supporting Apple macOS, iOS and iPadOS devices in an enterprise environment

• Prior experience working in healthcare, health insurance or financial environments as it relates to HIPAA, PCI, SOC2, HITRUST and CMS Compliance

• Bachelor's degree in an IT related field or equivalent work experience

• Extensive working knowledge of multiple technologies and their interfaces and integration

• Competent working in one or more environments highly integrated with an operating system

• Extensive experience implementing and administering/managing technical solutions in major, large-scale system implementations

• High critical thinking skills to evaluate alternatives and present solutions that are consistent with business objectives and strategy

• Ability to manage tasks independently and take ownership of responsibilities

• Ability to learn from mistakes and apply constructive feedback to improve performance

• Ability to communicate technical information clearly and articulately

• Ability to adapt to a rapidly changing environment

What We Prefer

• JAMF Certified Administrator or higher-level JAMF certification required

• Advanced working knowledge and experience managing JAMF Pro, including policies, configuration profiles, smart groups, patch management, extension attributes and API/scripted automation

• Advanced experience with Apple Business Manager, Automated Device Enrollment (ADE), and Apple's Volume Purchase Program (VPP)

• Advanced experience with macOS imaging, packaging (PKG/DMG), Jamf Composer and scripted software deployment

• Design and administration of zero-touch deployment and MDM enrollment workflows for Mac, iOS and iPadOS devices

• Experience implementing Declarative Device Management (DDM) alongside traditional MDM payloads

• Strong knowledge of macOS security and compliance baselines (FileVault, Gatekeeper, System Integrity Protection, CIS benchmarks)

• Experience integrating Apple devices with identity/SSO providers such as Okta or Microsoft Entra ID, including Platform SSO

• Experience with patch and software deployment automation using AutoPkg, Installomator, or Munki

• Experience deploying and maintaining endpoint security/EDR agents on macOS

• Experience with Apple Configurator for supervised device workflows

• Multiple Site support

• Confidence supporting 10,000 plus user site/sites

• Working knowledge of Active Directory and LDAP as they relate to device binding and authentication integration

• Installation, management and administration of SSL Certificates leveraging JAMF Pro as well as external enterprise tools

• Working knowledge of SSL/TLS protocols, standards and methodologies

• Working knowledge of networking fundamentals as they relate to endpoint deployment, including VPN, 802.1x, proxy, and DNS/DHCP for zero-touch enrollment

• Strong PowerShell and Bash/shell scripting experience, including JAMF API scripting for automation

• Strong knowledge of Apple device implementation and management in a clinic environment

• Evaluates current procedures and processes for accomplishing department objectives and continuously develops and implements improved practices

• Responsible for proper escalation, communications, and management of production system problems

• Contact vendors for problem and incident resolution

General Physical Demands

• Exerting up to 10 pounds of force occasionally to move objects.

• Jobs are sedentary if traversing activities are required only occasionally.

What We Offer As a Florida Blue employee, you will be at the heart of GuideWell’s vision – to lead the nation in transforming health through compassionate, connected, and technology-enabled care that delivers personalized value and empowered living.

To support your wellbeing, comprehensive benefits are offered. As an employee, you will have access to:

• Medical, dental, vision, life and global travel health insurance
• Income protection benefits: life insurance, short- and long-term disability programs
• Leave programs to support personal circumstances
• Retirement Savings Plan including employer match
• Paid time off, volunteer time off, 10 holidays and 2 well-being days
• Additional voluntary benefits available; and a comprehensive wellness program

Employee benefits are designed to align with federal and state employment laws. Benefits may vary based on the state in which work is performed. Benefits for intern, part-time and seasonal employees may differ.

To support your financial wellbeing, we offer competitive pay as well as opportunities for incentive or commission compensation. We also conduct regular annual reviews with pay for performance considerations for base pay increases.

Typical Annualized Offer/Hiring Range: $100,400 - $125,500

Annualized Salary Range: $100,400 - $163,200

Final pay will be determined with consideration of market competitiveness, internal equity, and the job-related knowledge, skills, training, and experience you bring.

We are an Equal Employment Opportunity employer committed to cultivating a work experience where everyone feels like they belong and can perform at their best in pursuit of our mission. All qualified applicants will receive consideration for employment.