About the role

The manager is responsible for overseeing the end-to-end vehicle supply and order-to-delivery process across UK and European markets. They ensure seamless coordination between sales, production, logistics, and retail partners to optimize delivery performance and customer experience.

What they look for

Order-to-delivery process management Supply chain management Vehicle allocation Production planning Logistics coordination KPI development Data analysis Operational efficiency Stakeholder management Inventory optimization Forecasting Process improvement Supply risk mitigation Reporting Cross-functional leadership

Requirements

The candidate must be able to manage complex supply chains, monitor production schedules, and mitigate delivery risks. They are required to work on-site in Coventry and must possess the legal right to work in the UK without visa sponsorship.

Benefits

25 days holiday plus bank holidays Pension scheme Annual bonus Private healthcare Employee car ownership scheme Group income protection Family friendly policies Employee discount platform

Full description

Lotus Cars builds world-class, high-performance and lightweight sports cars that are sold all around the world.

To bring the company to the level we want it to be, we are looking for a Supply & OTD (Order-to-Delivery) Operations Manager to join us in our Global Commercial site based in Coventry.

Summary:

Lotus is a global performance automotive brand with a bold vision to become a world-leading luxury technology company. Combining over 75 years of engineering excellence with cutting-edge innovation, Lotus is transforming the future of premium mobility through electrification, digitalisation and customer-centric experiences.

As part of our continued growth, we are looking for a Sales Supply & Order-to-Delivery Operations Manager to join our Sales Operations team based in Coventry.

What you'll do:

The Sales Supply & OTD Operations Manager is responsible for managing the end-to-end vehicle supply and Order-to-Delivery (OTD) process across the UK and European markets. This role ensures seamless coordination between Sales, Production Planning, Logistics, Distribution, Finance and Retail Partners to deliver vehicles efficiently, accurately and on time while enhancing the customer experience.

The successful candidate will optimise vehicle allocation, manage supply constraints, improve operational processes and provide clear visibility of order status throughout the customer journey.

What you'll bring:

Manage the complete Order-to-Delivery (OTD) process from customer order through to vehicle handover.

Coordinate vehicle allocation and supply planning in line with market demand and production availability.

Work closely with Manufacturing, Supply Chain and Logistics teams to ensure timely vehicle deliveries.

Monitor vehicle order pipelines, production schedules and shipping milestones.

Identify supply risks, bottlenecks and delivery delays, implementing mitigation plans where required.

Develop and maintain OTD KPIs, dashboards and performance reporting.

Drive continuous improvement initiatives to enhance operational efficiency and customer satisfaction.

Partner with Sales teams and Retailers to provide accurate delivery forecasts and order updates.

Support vehicle launch activities, ensuring operational readiness across the supply chain.

Manage stock levels, vehicle ageing and inventory optimisation.

Ensure compliance with internal policies, governance and regulatory requirements.

Lead cross-functional meetings to resolve operational issues and improve delivery performance.

Build strong relationships with internal stakeholders, logistics providers and retailer partners.

What we offer:

In addition to a competitive salary, you will have access to the following benefits:

25 days’ holiday plus bank holidays.

Pension scheme access.

Annual bonus - non contractual.

Private Healthcare.

Access to the Employee Car Ownership Scheme.

Group income protection based on length of service.

Family Friendly policies.

Exclusive Employee discount, wellbeing and recognition platform #ForUSLOT.

Additional Information:

This role will be working from our Coventry office. This role will be working on-site, full time.

Frequent travel might be required to visit different entities. Applicants must therefore possess the ability to travel freely without restrictions.

Candidates must be eligible to work in the UK without VISA sponsorship.

Our Company:

Group Lotus is a leading sports car manufacturer with a 75-year long history of iconic designs, groundbreaking engineering and legendary victories on the F1 track. Today we are transforming into a truly global performance car brand focused on the electrical future. In 2022 we launched the Eletre, the world’s first all-electric hyper-SUV, and in 2023 Emeya, our fully-electric Hyper-GT.

As part of the Lotus team, you push boundaries. Those of the car industry and of your own. Every member of the Lotus family has some of the pioneering mindset of founder Colin Chapman in them.

We're not just a car company; we're a diverse mix of talent from all walks of life. At Lotus, we firmly believe that diversity and inclusion are not just buzzwords but essential pillars of a thriving and successful organization. We welcome applications from individuals of all backgrounds and are dedicated to providing reasonable adjustments during the interview process. If you require any special assistance or adjustments, please let us know in advance so we can ensure a fair and accessible interview experience. Our goal is to create an environment where everyone can thrive.

Do you want to know what Sophisticated, Rebellious and Pioneering mean for Lotus? Come and take a look at our career site and join the incredible adventure:

STEP OUTSIDE THE ORDINARY - Lotus Cars