About the role

The Business Process Analyst is responsible for improving commercial workflows and standardizing operating procedures across departments like Sales, Purchasing, and Customer Service. They will lead cross-functional initiatives, analyze performance metrics, and ensure business processes support scalable growth.

What they look for

Business process analysis Continuous improvement SOP development Data analysis Project management Workflow optimization Cross-functional collaboration CRM ERP Process documentation Internal auditing Sales operations Purchasing Customer service Communication Facilitation

Requirements

Candidates must have a bachelor's degree and at least five years of experience in commercial operations, purchasing, or business process improvement. Proficiency in Microsoft Office and experience with CRM or ERP platforms are required.

Benefits

Medical Dental Vision 401k Paid time off Company-paid life insurance Short-term disability Referral program Employee discount Health savings account

Full description

At International Gourmet Foods (IGF), our mission is to deliver quality service and cultivate community around the table. We’re committed to hospitality, continuous improvement, and making it easy to be an IGF customer.

Position Summary

The Business Process Analyst, Commercial is responsible for improving customer-facing and commercial business processes across IGF. This role partners with Sales, Purchasing, Vendor Relations, Customer Service, and Marketing to standardize workflows, eliminate inefficiencies, improve the customer experience, and ensure business processes support scalable, sustainable growth.

The position combines process improvement, data analysis, documentation, and project management to develop, implement, and verify commercial standard operating procedures (SOPs).

Key Responsibilities

Continuous Improvement

Evaluate commercial workflows to improve efficiency and enhance the customer experience
Lead initiatives that simplify processes and eliminate unnecessary work
Identify opportunities to improve collaboration across commercial departments
Measure outcomes and recommend ongoing improvements

SOP Governance

Develop and maintain commercial SOPs
Document workflows, policies, and best practices
Maintain accurate process documentation
Conduct periodic internal audits to ensure consistency and compliance

Commercial Partnership

Supporting initiatives across:

Sales
Customer Service
Marketing
Purchasing
Vendor Relations
Product Management

Data and Analysis

Analyze sales, purchasing, and customer service metrics
Identify trends and process improvement opportunities
Partner with IT to improve reporting and workflows
Support CRM and other commercial system enhancements

Project Management

Lead cross-functional improvement initiatives
Coordinate implementation activities across departments and teams
Develop project timelines and monitor execution
Present recommendations and project outcomes

Qualifications

Bachelor's degree in business, marketing, supply chain, or related field
Minimum five years of experience in commercial operations, sales operations, purchasing, customer service, or business process improvement.
Experience documenting business processes and SOPs
Strong analytical and organizational skills
Excellent communication and facilitation abilities
Proficiency with Microsoft Office and business systems

Preferred:

Experience with CRM and ERP platforms
Experience with continuous improvement methodologies
Experience within food distribution, wholesale distribution, or manufacturing

Success Measures

Implemented commercial process improvements
Enhanced customer experience
SOP accuracy and completion
Cross-functional project success
Improved operational consistency
Measurable improvements in commercial KPIs

Travel Requirements: Up to 20% travel, primarily to the Woodbridge, VA office, with occasional travel to Atlanta, GA; Charleston, SC; and Chicago, IL.

Job Title: Business Process Analyst, Commercial

Targeted Salary Range: $80,000-$90,000 annually (commensurate with experience)

Employee Group: Full-Time

Work Modality: Remote

Benefits:

Medical
Dental
Vision
401K
Paid time off
Company-paid life insurance
Short-term disability
Referral program
Employee discount
Health savings account

International Gourmet Foods (IGF) is an Equal Opportunity Employer