Global Security Systems Service Desk Analyst

Global Security Systems Service Desk Analyst

Location: Remote

Salary: $75,000-$80,000

The Global Physical Security Service Desk is responsible for safeguarding personnel, facilities, and assets across a global footprint. The Global Physical Security service desk supports and maintains enterprise physical security platforms, including access control, video surveillance, and associated infrastructure, ensuring high availability and operational reliability.

Position Summary: The Global Security Systems Service Desk Analyst is a critical operational role responsible for ensuring the stability and performance of enterprise physical security systems. Acting as the central point of coordination, this role manages service requests from intake through resolution, performing advanced troubleshooting and orchestrating field responses when necessary.

This position requires a blend of technical expertise, analytical thinking, and service ownership, and is ideal for experienced security systems technicians or integrators who are looking to transition from field work into a centralized, global support and coordination role while still leveraging their hands‑on expertise. Hands‑on experience installing and commissioning physical security hardware (e.g., access control panels, readers, cameras, cabling, power supplies) in data centers or similar mission‑critical environments is strongly preferred.

Required Qualifications:

3–5 years of experience in:

• Technical support, systems analysis, or security systems service operations roles
• Physical security systems (access control, CCTV) or closely related technologies
• Proven experience in incident management, triage, and issue resolution
• Strong troubleshooting skills across software, hardware, and network connected systems.
• Ability to manage multiple concurrent incidents with competing priorities.
• Strong written and verbal communication skills with a customer first mindset
• Demonstrated ability to take ownership and drive issues through to completion.
• Experience working with ticketing systems (e.g., APEX, Jira Service Management)
• Practical, hands‑on experience with physical/electronic security hardware, including installation, configuration, and testing of access control and CCTV devices (e.g., controllers, readers, cameras, cabling, power, mounting).

Preferred Qualifications:

• Experience supporting enterprise scale security environments (especially data center or other mission‑critical facilities)
• Familiarity with ITIL practices (incident, problem, and change management)
• Experience coordinating or dispatching field service teams.
• Working knowledge of networking fundamentals (TCP/IP, ports, device communication)
• Experience working with vendors or third party service providers.
• Experience working with Data Centre co location service providers
• Prior field technician or installer experience with security systems in data centers, critical infrastructure, or large commercial environments.

If you are a dedicated, people-oriented professional who is passionate about fostering a positive and inclusive workplace. Likes the opportunity to shape our employee experience and contribute to a culture where everyone feels valued. And if you thrive in a fast-paced environment and are eager to make a meaningful impact, please click apply today!

Company Website: https://www.securitasinc.com

Securitas is committed to diversity, equity, inclusion and belonging in the workplace.

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.

#AF-SSTA

Global Security Systems Service Desk Analyst / Securitas Security/ Austin, Texas / TXDPS License #B03946

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team.

Benefits include:

• Retirement plan

• Employer-provided medical and dental coverage

• Company-paid life insurance

• Voluntary life and disability insurance

• Employee assistance plan

• Securitas Saves discount program

• Paid holidays

• Paid time away from work

Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.

Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.

Our Company Mission:

Securitas’ mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits.

Our Values:

Securitas’ core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community.

Integrity:

Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don’t compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information.

Vigilance:

Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don’t. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers’ premises.

Helpfulness:

As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.