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Nclusion

IT Support Engineer

Nclusion Palo Alto, California, United States

Financial Services · 201-500 employees

Aug 31
support-engineer Mid (2-5 yrs) Full-time United States
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About the role

You will serve as the primary point of contact for onsite IT support, managing hardware, software, and connectivity issues for employees. Additionally, you will oversee device provisioning, identity and access management, and the maintenance of core IT platforms.

What they look for

IT support Hardware troubleshooting Software troubleshooting Connectivity troubleshooting Mac Windows Linux Device provisioning Identity and access management Google Workspace Microsoft 365 AV technology Meeting room technology Customer service Okta AI tools

Requirements

The role requires 3-5 years of IT support experience, preferably in a startup environment, with strong technical proficiency across Linux, Windows, and Mac. Candidates must possess excellent customer service skills and a proactive approach to problem-solving using modern IT infrastructure tools.

Benefits

401k Medical Insurance Dental Insurance Vision Insurance Competitive compensation Equity Flexible PTO In-office lunch Team events

Full description

About the Role

As an IT Support Engineer, you will make sure every employee has the technology, tools, and support they need to do their best work and shape how we deliver financial services to underserved markets. You'll be Nclusion's first in-person IT hire, serving as the on-site extension of our remote Head of IT and partnering with our in-market IT teams. You'll keep employees productive day to day, owning everything from walk-up troubleshooting to identity, access, and core IT operations. You'll also help shape how IT operations run at Nclusion today, and build the systems that support us as we keep growing.

This role is onsite at our Palo Alto, CA office.

What You’ll Do

  • Serve as the primary point of contact for walk-up and ticketed IT support. Gather context, troubleshoot hardware, software, and connectivity issues across Mac, Windows, and Linux, resolve issues where possible, and coordinate with other IT teams when deeper expertise is needed.
  • Provide hands-on support for device provisioning, hardware diagnostics, patching, and endpoint maintenance.
  • Own day-to-day employee onboarding and offboarding, identity and access management, and hardware lifecycle management, working closely with teams across the company.
  • Troubleshoot onsite network, connectivity, and hardware issues, and administer core platforms including Google Workspace and Microsoft 365.
  • Set up, troubleshoot, and support onsite AV and meeting room technology.

What You Bring to the Table

  • 3-5 years of IT support experience, ideally at a startup.
  • Strong customer service and communication skills. You can explain technical issues clearly and patiently to employees who walk up needing help, often mid-troubleshoot.
  • A track record of proactive problem-solving, catching and resolving issues before they become bigger problems.
  • Deep technical range across IT infrastructure, business applications, and endpoint management on Linux, Windows, and Mac, along with identity and access management, Google Workspace, and Office 365.
  • An AI-forward mindset. You use AI tools to work faster and smarter, and bring that instinct to how you support the team.
  • Nice to have: Okta experience.

Benefits and Perks

  • 📈 401k with a match!
  • 🩺 Medical Insurance
  • 🦷 Dental Insurance
  • 👓 Vision Insurance
  • 💸 Competitive compensation & equity – We believe in sharing success.
  • ✈️ Flexible PTO – We focus on impact, not tracking vacation days. We encourage a minimum of 14 days.
  • 🍽️ In-office lunch, team events & culture

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