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Chubb

Sr. Business Analyst(Travel Insurance Domain)

Chubb · Hosakote taluk, Karnataka, India

Insurance · 1,001-5,000 employees

5 h ago
Principal (10+ yrs) Full-time India
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About the role

The Senior Business Analyst will gather complex requirements for travel insurance products and act as a Product Owner to prioritize backlogs and bridge the gap between business and IT. They will also leverage AI tools to enhance documentation, facilitate stakeholder alignment, and ensure successful project delivery from discovery to post-implementation.

What they look for

Business Analysis Travel Insurance Product Ownership Agile Scrum Kanban Requirements Gathering User Stories Stakeholder Management AI Tools LLM Data Analysis Process Engineering UAT Conflict Resolution Policy Administration

Requirements

Candidates must have over 10 years of experience in business analysis within the travel insurance domain, including expertise in policy administration and claims processing. Strong proficiency in Agile methodologies, stakeholder management, and the application of AI-powered tools for requirements analysis is essential.

Benefits

Corporate NPS Employee Stock Purchase Plan Long-Term Incentive Plan Retiral Benefits Car Lease Education Reimbursement Programs Certification Programs Hybrid Work Environment Employee Assistance Program Health Insurance Dental Coverage Vision Coverage Paid Time Off

Full description

About Chubb

Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb employs approximately 40,000 people worldwide. Additional information can be found at: www.chubb.com.

About Chubb India

At Chubb India, we are on an exciting journey of digital transformation driven by a commitment to engineering excellence and analytics. We are proud to share that we have been officially certified as a Great Place to Work® for the third consecutive year, a reflection of the culture at Chubb where we believe in fostering an environment where everyone can thrive, innovate, and grow

With a team of over 2500 talented professionals, we encourage a start-up mindset that promotes collaboration, diverse perspectives, and a solution-driven attitude. We are dedicated to building expertise in engineering, analytics, and automation, empowering our teams to excel in a dynamic digital landscape.

We offer an environment where you will be part of an organization that is dedicated to solving real-world challenges in the insurance industry. Together, we will work to shape the future through innovation and continuous learning.

Position Details

  • Job Title: Sr. Business Analyst(Travel Insurance Domain)
  • Function/Department: Technology
  • Location: Hyderabad/Bangalore
  • Employment Type: Full Time
  • Reports To: TADEPALLI, MADHURI

Role Overview

  • Position Summary:
  • As a Senior Business Analyst, this role will be responsible for performing business requirement gathering for one or more region, with deep focus on complex travel insurance products and processes. This role will be working directly with various business groups and IT teams within Chubb to ensure appropriate solutions are put in place to support the requirements of both internal and external users.
  • The Senior Business Analyst will be involved from initial scoping, discovery, and documentation of requirements right through the post implementation and continuous improvements.
  • This role is expected to double-hat as Product Owner (PO) where required — owning and prioritizing the product backlog, representing business intent in Agile ceremonies, and bridging the gap between business stakeholders and the delivery team.
  • The Senior Business Analyst will leverage AI tools and techniques to enhance requirements analysis, documentation efficiency, and stakeholder communication.

Major Duties and Responsibilities

  • Define, estimate, and plan detailed approach to analysis work streams.
  • Facilitation of requirements gathering workshops or discovery, including complex travel insurance product discussions involving multi-layered coverage rules, policy lifecycle, claims triggers, and regulatory requirements.
  • Understand the business domain / needs and help convert those into effective IT solutions, with the ability to rapidly onboard and navigate complex travel insurance domain knowledge including policy administration, claims, and distribution channels.
  • Collaborate with BAs and other technical and non-technical resources to ensure holistic and complete solutions.
  • Capture detailed requirements from business users and stakeholders. Document these requirements into User Stories and/or Business Specifications for review and approval by business customers.
  • Provide on-site support and management of User Acceptance Testing (UAT).
  • Provide peer reviews.
  • Ensures that change management processes are adhered to.
  • Provides business logic recommendations and solutions aligned with business objectives.
  • Support Testing processes (both IT and business testing).
  • Work with users to establish best practice principles.
  • Play an active role in all phases of the project lifecycle, encompassing planning, functional design, development, testing, user liaison, training, deployment planning and execution, and end-user support.
  • Manage diverse and demanding stakeholders across business, IT, and regional teams — including navigating conflicting priorities, resistance to change, and ambiguous requirements from difficult or senior stakeholders.
  • Apply structured conflict resolution and negotiation techniques to align stakeholders on scope, priority, and solution direction.
  • Build trusted relationships with business owners, product sponsors, and regional leads to ensure sustained engagement and timely decision-making.
  • Proactively communicate progress, risks, and blockers to stakeholders at the appropriate level of detail and frequency.
  • Facilitate difficult conversations and workshops where stakeholder alignment is absent, driving toward consensus without losing business value.
  • Double-hat as Product Owner when required: own and maintain the product backlog, define and prioritize User Stories, and ensure the backlog reflects current business value and strategic intent.
  • Represent the voice of the business in Agile ceremonies including sprint planning, backlog refinement, sprint reviews, and retrospectives.
  • Define and communicate the product vision and roadmap to the development team and stakeholders.
  • Make timely product decisions during development to unblock the team while preserving business intent.
  • Accept or reject sprint deliverables based on agreed acceptance criteria; ensure Definition of Done is met.
  • Balance short-term delivery needs with long-term product strategy, managing trade-offs transparently with stakeholders.
  • Leverage AI-powered tools to accelerate requirements elicitation, documentation drafting, and gap analysis.
  • Utilize LLM-based tools for generating User Story drafts, acceptance criteria, and process flow documentation from stakeholder inputs.
  • Apply AI-assisted data analysis to derive insights from business data, supporting evidence-based requirement decisions.
  • Explore and advocate the use of AI tools within the BA practice to improve team efficiency and quality of deliverables.
  • Stay current with AI trends relevant to insurance and financial services; identify opportunities to embed AI capabilities into business solutions.