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Kulicke & Soffa

Advanced Engineer, Customer Support

Kulicke & Soffa Kaohsiung, Taiwan

Semiconductor Manufacturing · 1,001-5,000 employees

Yesterday
Mid (2-5 yrs) Full-time Taiwan
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About the role

The candidate will perform on-site installation, troubleshooting, and repair of K&S equipment and systems. They are also responsible for providing responsive technical support via phone and email to ensure customer success.

What they look for

Equipment installation Troubleshooting Hardware diagnostics Software diagnostics Mechanical drawing interpretation Electrical drawing interpretation Machine setup Process parameter tuning Ball shear testing Wire pull testing Problem solving Communication skills Technical support

Requirements

Candidates must hold an Engineering degree and possess at least 2 years of relevant experience in equipment maintenance. Strong problem-solving abilities, excellent communication skills, and the ability to travel to customer sites are required.

Full description

The candidate provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of K&S equipment and systems. Day-to-Day activities include:

  • On site installation of equipment including new equipment, upgrades and also system relocation
  • Providing troubleshooting for both hardware and software.
  • Providing responsive telephone and email support, ensuring customers' successful use of equipment
  • Performing basic buy-off and fine tune process parameters

For this job, the candidate will need to have an Engineering degree/Technical Study and be familiar with the technical aspects of equipment with at least 2 years of relevant working experience. He/she should also have strong problem solving and excellent communication skills.