About the role

The Zscaler Support Engineer will manage and troubleshoot Zscaler Cloud Proxy, ZIA, and ZPA environments while maintaining security policies and admin portals. They will also communicate maintenance schedules to customers and collaborate with security teams to audit and verify threat protection settings.

What they look for

Zscaler ZIA ZPA ZApp Cloud Proxy Network Security URL Categorization Advanced Threat Protection Malware Protection Firewall Control Troubleshooting Policy Management ZCCA-IA ZCCA-PA

Requirements

Candidates must have 6 to 9 years of hands-on experience in Zscaler implementation and deployment. Professional certifications including ZCCA-IA and ZCCA-PA are required for this role.

Benefits

Career guidance Internal career opportunities

Full description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your Role

We're hiring for skilled and motivated Zscaler Support Engineer across PAN India to join our team. The ideal candidate will have 6 to 9 years of hands-on experience with strong expertise in Implementation and deployment for Zscaler, ZIA and ZPA.

Proactive addition of client public IPs on the Zscaler Admin Portal.

Setup new rules for URL categorization (when Zscaler sends a notification)

Create URL exceptions for uncategorized traffic.

Maintain Admin accounts and roles for access to Zscaler admin portal.

Communicating to customer about planned maintenance/outages on Zscaler nodes.

Maintain bandwidth classes, if a new website is identified to be prioritized, it needs to be amended/maintained.

Present settings for Advanced Threat protection/Malware Protection Client Security team for audit/verification.

Maintain Network Services, and IP/FQDN Groups which are used in firewall control.

Block any malicious IPs on Zscaler, as notified to SOC and identified as a threat by Client.

Create sub-locations on Zscaler admin portal for sites For ZApp, control the version of the application to be used by end users.

Test new versions/features of ZApp and present findings to Security Architecture team.

Troubleshoot with end users to determine if it’s a proxy related issue, Maintain Sandbox controls on Zscaler

Your Profile

Hands-on Experience on Zscaler Cloud Proxy ZIA & ZPA, Z-App Mobile and other features.

Manage and Troubleshoot Zscaler App portal by creating Application Control and Web Control policies.

Zscaler Certified Cloud Administrator - Internet Access (ZCCA-IA)

Zscaler Certified Cloud Administrator - Private Access (ZCCA-PA)

What you'll love about working here

You can shape your career with us.

We offer a range of career paths and internal opportunities within Capgemini group.

You will also get personalized career guidance from our leaders.

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion. Make it real | www.capgemini.com