Epic Business Systems Analyst

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges, or If you reside near an office, you’ll enjoy the flexibility of a hybrid-remote position* as you take on some tough challenges.

Primary Responsibilities:

• Requirements Gathering & Analysis — Partner with clinical and operational stakeholders to understand current workflows, identify gaps, and translate needs into clear, actionable requirements
• Epic Project Support — Participate in Epic-related projects, upgrades, and optimization efforts by documenting requirements, validating functionality, and supporting testing activities
• Workflow Documentation — Create detailed process maps, functional specifications, user stories, and acceptance criteria to support development and configuration work
• Testing & Validation — Develop test plans, execute testing, and coordinate user acceptance testing to ensure solutions meet business needs
• Issue Triage & Troubleshooting — Assist in identifying root causes of system or workflow issues and collaborate with Epic analysts to resolve them
• Stakeholder Communication — Serve as a liaison between end users, Epic analysts, project managers, and leadership to ensure alignment and transparency
• Change Management Support — Contribute to training materials, communication plans, and go‑live readiness activities
• Data & Reporting Support — Work with reporting teams to define data needs and validate report outputs
• Continuous Improvement — Recommend enhancements to workflows, processes, and system usage to improve efficiency and user satisfaction

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Bachelor’s degree or equivalent experience
• 3+ years of experience in healthcare operations, clinical workflows, or health IT
• 2+ years of familiarity with Epic modules or healthcare EHR systems (Epic build experience is a plus but not required)
• 2+ years of experience with process mapping tools (e.g., Visio, etc.)

Soft Skills:

• Strong analytical and problem‑solving skills
• Excellent communication and facilitation abilities
• Ability to manage multiple priorities in a fast‑paced environment
• Comfort working with both technical and non‑technical stakeholders
• Business analysis: requirements gathering, documentation, process improvement
• Collaboration: ability to work effectively with cross‑functional teams
• Adaptability: comfortable learning new systems and workflows
• Critical thinking: ability to break down complex problems and propose practical solutions
• User‑centric mindset: focus on improving end‑user experience and operational outcomes

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 - $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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