Sr Support Engineer 2

Overview:

• Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor’s “Best Places to Work”
• Seeking an astute individual that has a strong technical foundation with the additional ability to be hands-on with the broader engineering team as part of the development/deployment cycle, and deep knowledge of industry best practices, with the ability to implement them working with both the platform, and the product teams.

Scope:

• Core responsibilities to include support and administration of Platform & Integration services components - Python based, BY Connect (using MuleSoft) based adapters and services.
• The team currently comprises of 60+ global associates across India (COE), NA working across 24/7 and is expected to grow. The incumbent will work with a team of technical staff within BY Teams, BY Customers, BY Partners and should have experience in installing, patching, deploying, upgrading, troubleshooting and performance tuning of Applications, Integration Services, ESB/middleware components etc

Our current technical environment:

• Software: Python, MuleSoft, API’s
• Database: MS SQL Server, Snowflake
• Cloud Architecture: MS Azure
• Frameworks/Others: Kafka, Elasticsearch, ETL/Data management services, knowledge on monitoring tools (Splunk, Zabbix, AppDynamics)

What you’ll do:

• Provide technical support for applications and services based on Python & Mulesoft
• Support and resolve technical issues of Python based adapters and services including other Platform/Integration components
• Technical support for resolving alerts, monitoring, level 1 & 2 investigation of issues, customer cases with Python related adapters & services 
• Deploying, upgrading, and supporting Python / Mule /AMQ / services/technologies
• Working with customer/application/product teams ensuring the deadlines are not breached
• Identifying areas improvement and cutting down the manual effort through automation

What we are looking for:

• Bachelor’s degree (STEM preferred) and minimum 3 to 6 years of experience in Software development/support
• Ability to work flexible hours in shifts and the ability to support 24x7 production support operations
• Strong customer facing skills and communication skills (verbal and written)
• Strong knowledge of service management processes like incident, service request, change and problem
• Working knowledge of ticket tracking tools like Salesforce/Service now/Jira
• Strong troubleshooting skills
• Good working knowledge on SQL (preferably Microsoft SQL server)
• Working knowledge of API’s (REST and SOAP) 
• Experience in using monitoring tools (Splunk, Zabbix, AppDynamics) and dashboards for faster troubleshooting
• Experience with Active MQ, Message Broker or other JMS based messaging platforms like Kafka, Rabbit MQ
• Experience is using ARM for monitoring and analysis of the environments
• Experience in working on Windows and Linux Operating System
• Experience troubleshooting/Managing Runtime Servers
• Experience working with Python & Mulesoft Connectors - Standard/Custom
• Experience troubleshooting and performance tuning of ESB/middleware components
• Learn Installation and configuration of Mule runtimes via Mule Management Console - Install or via Jenkins using MuleSoft API and standard deployment methodologies.
• SaaS/Cloud/Azure experience a plus 
• Willingness to learn BY Solution knowledge to optimize support and troubleshooting interactions and time
• Experience working with any Planning or Execution Systems is a plus.
• Prior systems administration/application configuration management experience is preferred.
• Ability to adapt and respond to fast moving & changing project environments
• Capable of facilitating (design sessions, conflict resolutions, brainstorming, etc.) meetings.
• Well organized and ability to meet deadlines and multi-task.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.