Assistant Manager, BMO - Project Rubik MY
CIMB Group Malaysia Kuala Lumpur, Kuala Lumpur, Malaysia
Banking · 51-200 employees
About the role
The Assistant Manager will serve as a core team member representing business requirements for the bank's CRM system. They will analyze business needs, optimize build specifications, and facilitate workshops with stakeholders to ensure effective system implementation.
What they look for
Requirements
The role requires experience in business analysis and the ability to translate business needs into technical system requirements. Candidates must be capable of working closely with IT and business leads to develop test strategies and ensure alignment across various banking channels.
Full description
To serve as a Team Member in Project Rubik core team (Business), representing functional business requirements for the bank’s Customer Relationship Management (CRM) system.
Key Responsibilities
- Be part of an agile team of business analysts to ensure that all business requirements for Frontline Channel are captured and translated into final implementation.
- Understand and analyse business needs, while balancing against to-be system capabilities. Improve on existing gaps within present-day 1View CRM by optimising build specifications of to-be Rubik CRM. To maximise out-of-the-box functionalities and minimise customisations.
- To conduct and participate in detailed workshops, reviews and discussions with existing users and stakeholders of CRM, and to acquire detailed understanding of business rules, process / work flows in the context of sales, service and support tasks facilitated by CRM system.
- To work with business stakeholders to develop and execute test strategy and related test scenarios and scripts. To work with IT-side test managers to ensure alignment of testing approach and desired outcomes.
- The business requirements team is expected to work very closely with Business and IT leads, including stakeholders from sales, service & support channels, product & segment owners, platform and system owners, and senior management in Consumer, Commercial and Transaction Banking.
