About the role

Manage and optimize managed services processes to enhance client operations and efficiency. Lead the transition of service delivery teams and develop automation frameworks to improve operational performance.

What they look for

Observability Platforms Site Reliability Engineering Python Infrastructure as Code ITSM ServiceNow ITOM Automation Frameworks Project Management Process Optimization SLO/SLI Frameworks Alert Noise Reduction Data Analysis Business Process Automation Mentoring Client Relationship Management Critical Thinking

Requirements

Requires 6-9 years of experience and a bachelor's degree with expertise in SRE, observability platforms, and Python. Proficiency in ITSM, ServiceNow ITOM, and infrastructure as code is essential.

Full description

Industry/Sector

Not Applicable

Specialism

Managed Services

Management Level

Senior Associate

Job Description & Summary

The Opportunity

Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

As an SRE Engineer - Senior Associate - AI Managed Services - Consult, you will play a pivotal role in delivering outsourced solutions that streamline operations, reduce costs, and enhance efficiency for our clients. Within our Technology Consulting practice, you will focus on transitioning and managing services, overseeing delivery teams, and optimizing processes to provide exceptional client support. Your work will involve continuous improvement and the strategic management of delivery risks and performance.

As a Senior Associate, you will build meaningful client connections and learn how to manage and inspire others. You will navigate complex situations, growing your personal brand and technical skills. You are expected to anticipate the needs of your teams and clients, delivering quality outcomes. Embracing ambiguity, you will use these moments as opportunities for growth, leveraging a broad range of tools and methodologies to solve problems and generate new ideas.

In this role at PwC Acceleration Center India, you will be at the forefront of managed services, focusing on project management, technology, and process optimization. Your contributions will be integral to delivering high-quality services and driving the success of our clients' operations.

Responsibilities

- Managing and optimizing managed services processes to enhance client operations and efficiency - Leading the transition and execution of service delivery teams, confirming alignment with client objectives - Utilizing project management and process optimization skills to streamline operations and reduce costs - Developing and implementing automation frameworks to improve service delivery and operational performance - Engaging with clients to build meaningful relationships and understand their evolving needs - Analyzing complex data to inform insights and recommendations for continuous improvement - Collaborating with cross-functional teams to drive business transformation and process improvement initiatives - Upholding professional and technical standards in alignment with firm guidelines and client expectations - Mentoring junior team members to foster growth and enhance team capabilities - Navigating complex situations with critical thinking to deliver quality outcomes and client satisfaction

What You Must Have

- Observability Platforms (Datadog, Splunk, Grafana/Prometheus/ Open telemetry or Dynatrace expertise.) - Site Reliability Engineering (SRE) (SLO/SLI frameworks, error budgets, and MTTR improvement.) - Alert Noise Reduction (Alert correlation, false-positive reduction, and alert fatigue management.) - Python & Infrastructure as Code (Automation and self-healing/runbook automation development.) - ITSM & ServiceNow ITOM (Ticketing, alerting workflows, and operational data analysis.) - At least 6-9 years of experience

- At least a Bachelor's degree - Oral and written proficiency in English required

What Sets You Apart

- Excelling in automation framework design and development - Demonstrating proficiency in business process automation (BPA) - Utilizing analytical thinking to solve complex problems - Engaging in continuous process improvement initiatives - Managing operational performance with a focus on excellence - Delivering timely and effective project management solutions - Embracing change and fostering innovation in managed services

Travel Requirements

0%

Job Posting End Date