AI Product Analyst

The Joblogic Story

Established in 1998, Joblogic is the UK’s #1 Field Service Management (FSM) software platform. We are a global business with offices in the UK, Pakistan, and Vietnam. Since our management buy-out in 2013, we have grown from ~£500K ARR to ~£35M+ ARR and expanded our team from 11 to 500+ people.

Recently, we secured a strategic growth investment from Vista Equity Partners — a global technology investor specialising in enterprise software. This investment includes over £100 million in new primary capital and will fuel our next phase of growth by accelerating our AI-first roadmap, expanding our platform into CAFM (Computer-Aided Facilities Management) capabilities, and supporting our expansion across Europe and beyond.

With Vista’s backing, we’re transforming from a successful UK business into a global scaling SaaS rocket ship, and we’d love for you to join us on our journey to £100M ARR across international markets.

Joblogic provides software to service contractors who install and maintain the built environment. Our platform helps businesses streamline operations, improve profitability, ensure compliance, and achieve rapid growth. With over 100,000 users across industries including HVAC, plumbing, electrical maintenance, facilities management, and building fabric maintenance, we are entering a new era of intelligent automation, predictive maintenance, and data-driven decision-making for service firms.

About the role:

As an AI Product Analyst, your role is to design, test, and refine AI-driven features — particularly prompts and chatbot interactions — to ensure a seamless and effective experience for users. You’ll also play a key part in validating the accuracy and performance of AI outputs, collaborating closely with cross-functional teams, and supporting both product development and quality control efforts. Your work directly influences the performance and usability of AI tools across departments.

What Your Main Focus Will Be:

• Design, test, and optimise prompts for AI features, especially chatbots and user-facing flows

• Ensure AI-generated responses are logical, accurate, and aligned with user and business intent

• Collaborate with backend, product, and content teams to refine conversational experiences

• Conduct prompt testing, functional validation, and real-world scenario reviews

• Perform QA and UAT on AI features to ensure quality, clarity, and consistency

• Review and evaluate AI responses based on real user interactions and feedback

• Support documentation of prompts, user flows, and testing guides

• Participate in creating user guides, SOPs, and evaluation checklists for internal use

• Help identify improvements in AI prompt design based on performance analysis

• Switch between prompting and QC work depending on project demand

• Contribute actively to team discussions and support team goals

Essential Requirements, Experience and Skills:

• Bachelor’s degree in Computer Science, IT, AI/ML, Business Analytics, or related field

• Strong command of written and verbal English

• Solid understanding of AI, chatbot interactions, and prompt behavior

• Clear understanding and grip on process flow design

• Excellent documentation and communication skills

• Experience or strong interest in prompt engineering or testing of AI tools

• Analytical mindset with the ability to assess and refine AI output

• Familiarity with software services and customer experience workflows

• Experience in SaaS platforms or AI-driven support tools

• Hands-on experience with Microsoft Office, especially Excel and Docs

• Working knowledge of JIRA for task tracking and updates

• Team-oriented and proactive in problem-solving

Nice-to-Have:

• Previous experience with prompt design or AI-powered chat tools

• Exposure to QA processes or chatbot evaluation techniques

• Basic understanding of LLMs, prompt structuring, and NLP concepts

• Experience with documentation tools like Confluence

• Interest or involvement in AI communities, certifications, or projects

WHAT WE OFFER

• Accelerated career path in a professional environment ripe with opportunities for future career progression and growth

• A comprehensive compensation package encompassing extended health benefits, with fully covered premiums.

• 29 Annual Paid leaves and parental leave top-ups to support your growing family (As per Company Policy).

• Paid 8 sick leaves & uncapped compassionate leaves (As per Company Policy).

• Life Insurance & Medical Insurance (Including Family).

• OPD

• Provident Fund.

• Gym allowance.

• Maximum 45 weekly hours (Monday-Friday).

• Working hours - 8.5 hours/day including 1 hour break.