About the role

The Product Support Manager is responsible for aligning and standardizing service practices across dealership operations, yard locations, and vendor partnerships. This role focuses on strengthening relationships and driving equipment reliability and uptime through effective project management and service team collaboration.

What they look for

Fleet maintenance Project management Conflict resolution Vendor management Preventative maintenance Equipment reliability Service standardization Customer service Written communication Verbal communication Equipment service Operational leadership

Requirements

Candidates must possess an Associate's degree in Business or a related field and at least 5 years of experience in fleet maintenance. Strong skills in conflict resolution, project management, and communication are required, along with the ability to travel up to 80% of the time.

Benefits

Health Insurance Dental Insurance Life Insurance Flexible Spending Accounts Health Savings Account Short Term Disability Insurance Long Term Disability Insurance 401(k) Plan Legal Plan Identity Theft and Monitoring Plan

Full description

Improving America’s infrastructure isn’t for the weak. It takes grit, determination and hard work to execute high impact projects. Michels Corporation engages 8,000 people and 18,000 pieces of heavy equipment in our insatiable drive to be the best. Our work improves lives. Find out how a career as a Product Support Manager can change yours.

A Product Support Manager is critical for success by supporting the service group through the alignment and standardization of service practices across dealership operations, yard/shop locations, and vendor partnerships. This role strengthens relationships, drives consistency, and supports equipment reliability and uptime by partnering with service teams, dealership contacts, and operational leadership. Critical for success are strong notation, conflict resolution, project management skills.

Why Michels?

We are consistently ranked among the top 10% of Engineering News-Record’s Top 400 Contractors

Our steady, strategic growth revolves around a commitment to quality

We are family owned and operated

We invest an average of $5,000 per employee on training each year

We reward hard work and dedication with limitless opportunities

We believe it is everyone’s responsibility to promote safety, regardless of job titles.

We offer a comprehensive benefits program, including Health, Dental, Life, Flexible Spending Accounts, Health Savings Account, Short Term and Long-Term Disability Insurance, 401(k) plan, Legal Plan, and Identity Theft and Monitoring Plan. Depending on your positions and location you may participate in a different benefit plan.

Why you?

You thrive in fast-paced environments under tight deadlines

You relish new challenges and evolving technology

You enjoy collaborating and communicating with your teammates

You like to know your efforts are noticed and appreciated

You possess strong written and verbal communication skills

You deliver exemplary customer service through interactions with others

What it takes:

Associates Degree in Business or related field & 5+ years experience in fleet maintenance or an equivalent complication

Proven experience managing third party vendors

Knowledge or preventative maintenance programs

Experience working with OEM and equipment service providers (desired)

Experience with equipment maintenance programs (desired)

Up to 80% travel required.

AA/EOE/M/W/Vet/Disability

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