Product Manager, Digital Acquisition Performance Management

Join a team building the next phase of JPMorganChase digital acquisition growth—where data, marketing, product, and strategy come together to create measurable impact. You will help establish the performance management foundation, culture, and analytical rigor that enable smarter decisions and faster growth across our digital channels.

As a Product Manager at JPMorganChase within the Consumer & Community Banking Digital Acquisition Growth team, you will own performance management frameworks that connect digital activity to new account outcomes, account quality, and customer engagement. You will partner closely with data, marketing, operations strategy, analytics, and business stakeholders to build reporting and visualization capabilities that provide leadership with clear, real-time visibility into what is working and why. You will translate complex performance signals into actionable narratives that sharpen prioritization, strengthen roadmap decisions, and embed a data-driven operating model across the organization.

Job responsibilities

• Build and own an end-to-end performance management framework across digital growth and acquisition, self-service, and digital engagement, establishing a macro-funnel view and scorecard tied to business outcomes
• Design and evolve automated dashboards and visualizations with data and analytics partners to deliver timely, decision-ready views of acquisition, engagement, satisfaction, and servicing outcomes
• Integrate and harmonize data across digital analytics platforms and enterprise data sources to create a trusted, consistent source of truth for performance reporting
• Translate data into executive-ready narratives that explain drivers, highlight key levers, and inform prioritization and investment decisions
• Evaluate tests, experiments, and initiatives using rigorous measurement approaches to quantify impact and guide roadmap trade-offs
• Enable self-service reporting capabilities so partners can independently monitor results, learn from performance, and improve day-to-day decisions
• Identify trends, anomalies, and opportunities across the acquisition funnel, including signals tied to risk, loss prevention, and high-value customer engagement
• Apply appropriate analytics and artificial intelligence tools to improve insight generation, streamline reporting workflows, and increase operational efficiency
• Influence leaders and partners as a thought partner, introducing new frameworks and operating rhythms that raise performance management maturity

Required qualifications, capabilities and skills

• Formal training or certification on product engineering concepts and 5+ years applied experience
• Seven years of experience in digital analytics, growth analytics, performance management, commercial analytics, or a related field
• Proven ability to connect data to business outcomes and communicate clearly with senior stakeholders through structured storytelling
• Proficiency with digital analytics platforms (for example, Adobe Analytics or equivalent)
• Hands-on experience with data visualization and dashboarding tools (for example, Tableau or equivalent)
• Demonstrated experience building automated dashboards, scorecards, and reporting frameworks from the ground up
• Strong cross-functional partnership skills with the ability to influence without direct authority
• Strong problem-solving skills and comfort operating in ambiguity and fast-paced environments

Preferred qualifications, capabilities and skills

• Experience in financial services, banking, or another highly regulated industry
• Experience with digital acquisition, growth marketing, or customer lifecycle analytics
• Familiarity with artificial intelligence and machine learning tools used for analytics workflows (for example, Anthropic, OpenAI, or similar)
• Experience designing performance management operating rhythms (for example, weekly business reviews, KPI governance, metric definitions)
• Experience building measurement capabilities in a newly formed or scaling teamnce building performance management capabilities within a newly formed or scaling team

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.