About the role

The Service Delivery Manager is responsible for end-to-end service governance, operational stability, and maintaining customer engagement for assigned systems. They act as the primary point of contact for stakeholders, ensuring contractual alignment and driving continuous improvement initiatives.

What they look for

Service delivery management IT service management ITIL Governance Stakeholder management Incident management Problem management Change management Release management Capacity management Service level management Operational stability Customer engagement Automation Business continuity Risk management

Requirements

Candidates must have proven experience in service delivery or IT operations management within complex, multi-stakeholder environments. A strong understanding of ITIL processes and excellent communication skills are required to manage service performance and stakeholder expectations.

Benefits

Private medical care Benefits platform Multisport B-active Courses and certifications Conferences and knowledge hubs Gift packages Recognition programs Additional days off

Full description

Atos is the Atos Group brand dedicated to AI-powered, secure, end-to-end digital services. Atos designs, develops, and operates critical digital environments that drive performance, resilience and sovereignty, helping public and private organizations worldwide retain control over their data and infrastructures, while meeting regulatory requirements.

With more than 54,000 employees serving over 4,500 clients across 54 countries, Atos helps modernize core IT systems, accelerate cloud and data transformation, strengthen cybersecurity, and deliver secure digital workplace environments to support its clients, its employees and society. Atos also provides consulting and advisory services through its Atos Amplify brand. A trusted partner in operating complex and mission-critical environments, Atos supports organizations across highly regulated and sovereign contexts.

About Atos Group

Atos Group is a global leader in digital transformation with c. 56,000 employees and annual revenue of c. €7.2 billion (at the go-forward perimeter), operating in 54 countries under two brands - Atos for services and Eviden for products and systems. European number one in cybersecurity and a leader in cloud, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is listed on Euronext Paris.

Service Delivery Manager (System Ownership & Governance)

About the Role

You will be accountable for end-to-end service governance, operational stability, and customer engagement for an assigned system or service portfolio. As the primary business and operational representative, you will ensure alignment between customer expectations, contractual obligations, and delivery execution.

Responsibilities

Own end-to-end service governance and accountability for assigned systems and services — including risks, issues, dependencies, and performance

Act as the primary point of contact for customers, business stakeholders, and delivery teams; lead governance meetings and operational reviews

Monitor service performance, drive SLA protection, and coordinate resolution of systemic issues

Own release planning and readiness governance; coordinate stakeholders to minimize operational risk during transitions

Serve as the primary escalation point for critical incidents, major disruptions, and business continuity risks

Drive continuous improvement, automation, and operational optimization initiatives

Facilitate cross-functional collaboration across service management, technical, and project teams

Requirements

Proven experience as Service Delivery Manager, Service Manager, IT Operations Manager, or equivalent

Experience managing complex IT services in a multi-stakeholder environment

Strong understanding of ITIL and IT Service Management processes (Incident, Problem, Change, Release, Capacity, Service Level Management)

Solid customer-facing and service governance experience

Strong stakeholder management, communication, and decision-making skills

Ownership mindset with the ability to operate in complex, dynamic environments

What We Offer

Hybrid work you can truly shape – friendly model designed for real work‑life balance (max. 2 office days per month, depending on location)

Choose the cooperation model that fits you – Employment Contract or B2B

Fair compensation – salary matched to your experience + annual bonus

Feel good at work – passion‑sharing meetups, team moments and initiatives

Private medical care

Benefits platform – shopping, cinema, sports discounts

Stay active – Multisport + b‑active

Grow your skills – courses and certifications

Level up professionally – conferences and knowledge hubs

Gift packages and recognition programs

Additional days off and experience-based benefits

Charity and eco initiatives

Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.

Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.

Choose your future. Choose Atos.