Business Analyst
Browns Jewellers · City of Johannesburg Metropolitan Municipality, Gauteng, South Africa
Retail Luxury Goods and Jewelry · 201-500 employees
About the role
The Business Analyst will gather and document business requirements while mapping processes to identify inefficiencies. They will also coordinate between stakeholders and technical teams to design, test, and implement effective system solutions.
What they look for
Requirements
Candidates must have 3–5 years of experience in business or systems analysis with strong proficiency in process mapping and requirements engineering. Experience with project management tools and CRM or ERP platforms is highly preferred.
Benefits
Full description
We are looking for a skilled and detail-oriented Business Analyst to join our team. This role is ideal for someone who thrives on understanding business needs, translating them into clear requirements, and working closely with technical and non-technical stakeholders to deliver practical solutions.
You’ll work across the full project lifecycle — from requirements gathering and process mapping to testing and implementation — in a fast-paced, high-standards environment.
KEY RESPONSIBILITIES
- Gather, document, and validate business
requirements through stakeholder workshops, interviews, and observation
- Map current-state business processes
and identify gaps, inefficiencies, and improvement opportunities
- Translate business requirements into
functional specifications, user stories, and acceptance criteria
- Coordinate between business
stakeholders and technical teams to ensure solutions meet the stated need
- Design and execute test scripts, UAT
plans, and end-to-end validation for new features and system changes
- Produce clear process documentation,
training material, and handover guides
- Support reporting and data analysis
to inform business decisions
- Assist with system configuration,
workflows, and ongoing enhancements across business platforms
Requirements
Core Technical Skills
· 3–5 years’ experience in a Business Analyst, Systems Analyst, or similar role
· Strong understanding of business process analysis and requirements engineering
· Proficiency in process mapping tools (e.g. draw.io, Visio, or similar)
· Experience writing functional specifications, user stories, and test scripts
· Proficiency in understanding data flows and system integrations
· Experience with project or workflow tools (e.g. Jira, Zoho Projects, or similar)
· Exposure to CRM, ERP, or e-commerce platforms (e.g. Zoho, Shopify) is advantageous
Who You Are
· Highly detail-oriented with a strong focus on getting requirements right
· Analytical thinker who enjoys understanding how things work and solving problems
· Able to work independently and manage multiple priorities
· Strong communicator who can bridge the gap between business and technical teams
· Committed to quality and continuous improvement
Benefits
- Competitive, market-related
salary
- Generous staff discounts
across our luxury products
- Clear career growth opportunities
within a fast-growing premium brand
- A beautiful, high-end
working environment
- Daily, nutritious lunch
provided by our in-house canteen
- A paid day off on your
birthday
