System Administrator

NexusTek is anchored by a long-established core business that delivers unparalleled managed IT services to a wide range of clients. We are embarking on a new chapter, expanding our offerings with three strategic initiatives: Professional and managed services for hybrid cloud, cybersecurity, generative AI and data. Our ambition is to cultivate a premier service organization recognized nationally for its leadership in these areas. Our mission is to take away technology headaches allowing our clients to focus on their core business. 

Working hours

Internal IT is a 24/7 team although working hours are primarily Monday through Friday, 8am to 5pm local time.

Occasional after hours and/or weekend work will be required based on ongoing initiatives and special requests. 

Participate in a rotating on-call schedule (afterhours and weekends) 

Location requirements: Greenwood Village, CO - Hybrid role with 3 days in the office each week

Why this job is exciting

Feeling stagnated in your current IT role? You won’t at NexusTek - no two days are alike in the MSP world! This is a fast-paced, ever-changing IT position. You will work hands-on with the latest technology in multiple systems and tools. All while engaging our internal users in the process to understand their technology needs and enhance their technology efficiencies. 

Who you are

Proactive and independent technical expert who performs a variety of tier I, tier II, and tier III technical support responsibilities, requiring a thorough working knowledge of information technology and remote desktop support. You are a skilled communicator on all levels and dedicated to providing top-notch customer service. Your meticulous attention to detail is shown through your timekeeping, documentation, and execution of the technical work.

You Know How To:

• Serve as the first point of contact for customers seeking technical assistance via tickets generated by e-mail and phone calls. 
• Demonstrate knowledge and experience in information technology and administration. 
• Maintain strict confidentiality and security ofthe internalcustomer supportandtickets, records, and sensitive information in accordance withcompany policies.
• Diagnose, research, troubleshoot, and resolve Tier I, II, and II technical hardware (printer, computer, peripherals) and common software issues.
• Assist users that may be locked out of computing devices, cloud services, or other applications.
• Direct unresolved issues to the next level of support personnel.
• Maintain the highest possible level of customer service.
• Work with vendors to provide internal users with updates on ISP outages or vendor support issues.
• Assist with the upkeep of internal environment documentation.
• Identify and contribute to automating tasks and processes.
• Work with the HR team and managers of various levels on the onboarding and offboarding of NexusTek employees and contractors.
• Willingness to learn new technologies, systems, and tools.
• Asset management – provide adequate laptops and required equipment to new employees, replace/refresh gear for existing employees, and ensure that equipment is returned by former employees.
• Minor office tasks such as collecting mail, accepting deliveries, etc.

Skills Needed :

To best serve our internal NexusTek users, you will be required to have most of the skills below along with a strong desire to learn.

• Microsoft Windows Server 2008 to present
• Microsoft Windows 10 to present
• Microsoft SQL Server 2008 to present.
• Microsoft Exchange 2007 to present 
• Microsoft Hyper-V 2012R2-2019
• Microsoft RDS 2008R2 to present.
• Active Directory, DNS, DHCP
• VMWare ESXi 5.5 to present
• Veeam Backup & Replication 
• Email filtering and encryption such as Barracuda & Avanan/Checkpoint
• Cloud and virtualization-based technologies, Azure, GCP, AWS.
• Network infrastructure devices, such as routing/switching (Cisco Meraki)
• Firewalls (Cisco Meraki, Sonicwall)
• Public DNS Knowledge of Network Management (SNMP, MIB)
• Configuration of DMZ, IDS/IPS, Encryption, ACL's, 802.1x
• Wireless technologies (802.11a/b/g/n, WPA2, WLC, WAP)
• Remote Access Platforms, such as Cisco AnyConnect 
• PC hardware troubleshooting
• MacOS configuration and troubleshooting

Applications:

• Citrix
• Microsoft 365 (Intune, SharePoint, Exchange Online, Entra, Azure, etc.)
• ConnectWise PSA
• ScreenConnect
• Microsoft Office products
• SentinelOne
• 3CX/phone system management
• Various SaaS tools/products

Pay and Benefits:  

This is a full-time hybrid position located at the Greenwood Village headquarters office in the Denver, CO along with working remotely from home.

Estimated Starting Salary/Wage Range: $32-$35 hourly, less applicable withholdings and deductions, paid on a semi-monthly basis (The actual salary offered may vary based on relevant factors as determined in the Company’s discretion, which may include experience, qualifications, tenure [for existing employees] skill set, availability of qualified candidates, geographic location, certifications held, and other criteria deemed pertinent to the particular role.  Note that the majority of individuals in the position will fall in the low to mid-level of this scale; the upper end of this pay scale is offered only in exceptional circumstances and/or for unusually qualified candidates.)  

In addition to legally-required benefits, NexusTek offers a generous benefit package to eligible full-time employees, which currently includes the following:

• Four weeks of annualaccruedPTO
• Seven paid national holidays
• Medical, dental, vision options
• Company-paid life insurance, short and long-term disability
• Voluntary benefits such as critical illness and accident
• Voluntary Legal Shield and identity theft protection
• Discretionary annual 401k match plan
• Generous employee referral bonus plan
• Employee Assistance Program
• Access to over 90,000+ courses in ADP My Learning
• StandOutemployee engagement tools

• Eligible to apply for a Pluralsight license

We’re happy to provide our comprehensive benefits guide. Each benefit is subject to eligibility requirements as specified in plan documents, and the Company reserves the right to modify the benefits it offers from time to time.

We seek dedicated professionals who prioritize their role with us as their primary employment. Engagement in additional employment or business activities that may conflict with your responsibilities with NexusTek is not permitted.

Interview Process - Typical interview process for this role:

 Application Stage - Thanks for showing interest by submitting your application! 

Screening Stage - Let's get to know each other! Our recruiters carefully consider each application. If you are selected to move forward, we will contact you for the 20 minute introductory screening to learn more about you and why you want to work for NexusTek.

As part of our interview process, we use the Culture Index Survey—a brief, 5–10-minute assessment designed to help us understand your natural work preferences and behaviors. The survey consists of two sections:

• Self-Description: Select adjectives that best describe you.
• Job Requirements: Choose adjectives that reflect how you believe you need to behave to succeed in your current or desired role.

Prior to moving to the interview phase, you will be asked to complete the survey, or you can take beforehand here: https://surveys.cultureindex.com/s/UFfhWqnV5S/68963

      Interview Stage - We’ll dive into your experience more in depth

• One-hour technical interview withhiring manager (virtual) 
• One-hour follow-up interview with internal team members(virtual)

• TBD- potential for one more30 minute wrap up call
• You are welcome to requestadditionalconversations with team members youdidn’tget to meet during the process 

NexusTek provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws

NexusTek participates in E-Verify for all US Employees

Please be aware of potential recruitment fraud and fake social media pages. NexusTek will never ask you to pay a fee as part of the interview process. Additionally, we will not ask for your personal banking information until you have signed an employment offer and completed virtual onboarding training and paperwork provided by our HR team.

All communications with NexusTek professionals will only be sent from an @nexustek.com or ADP email address and never originate from gmail.com, yahoo.com, or other commercial email services. If you are viewing this job post outside of our website and interested in exploring opportunities, please go directly to our Careers Page: https://www.nexustek.com/nexustek-careers/ or https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=567e686e-7575-49d9-b29f-985e7365f987&ccId=19000101_000001&type=MP&lang=en_US