About the role

You will be responsible for supporting, administering, and maintaining core business applications to ensure they remain healthy and deliver value. This includes managing configuration changes, monitoring data interfaces, and providing training to users to optimize system usage.

What they look for

Application support Business analysis Systems administration SQL Power BI Data reporting Vendor management System configuration Technical troubleshooting User training Workforce scheduling API integration Analytical skills Communication skills Problem solving Operational support

Requirements

The ideal candidate has experience in application support, business analysis, or systems administration with a methodical approach to problem-solving. Strong communication skills and proficiency in data reporting tools like SQL or Power BI are required to effectively manage system enhancements and vendor relationships.

Full description

Ready to move beyond keeping the lights on? Take ownership of the systems that keep a national operation moving.

Ritchies is one of New Zealand's largest bus and coach operators, moving people right across the country every day with a team of around 3,000 nationwide. Behind that operation sits a growing set of business-critical systems — and we're investing in both the technology and the people to run them well.

We're building an internal team to own these systems and get the best out of them, and we have two Business Applications Analyst roles at the heart of it. Reporting to the Director of Technology, you'll be part of a small, capable technology team with plenty of room to make the role your own.

The opportunity

This is a genuinely broad role for someone who enjoys understanding how systems work and making them work better. You'll be the person the business relies on to keep our core applications healthy, current and delivering value — starting with our HASTUS workforce-scheduling and operations platform and extending across a growing estate of operational and digital systems as we build them out.

Whether your background is in application support, business analysis or systems administration, if you're ready for something with more variety, more business impact and more room to grow, this is a natural next step. You'll work close to the people who rely on these systems every day, growing your skills across a broadening estate of applications.

What you'll be doing

Supporting and administering our core business applications, resolving the issues that need real business context rather than a generic helpdesk fix

Testing and deploying vendor releases, keeping our systems current, supported and reliable

Managing configuration changes and enhancements, and weighing their impact across connected systems before they go live

Monitoring key interfaces so data flows correctly between systems and nothing fails quietly

Working with software vendors to resolve cases and get full value from our support agreements

Building and maintaining the reporting the business runs on

Training and supporting users so they get the most from the tools

Helping shape and support new systems as our technology estate grows

What you'll bring

You might currently be in application support, a business or systems analyst role, or systems administration. What matters most is that you enjoy understanding how systems work, making them better, and working with the people who rely on them.

Experience supporting business applications — resolving issues, managing configuration, testing changes and helping users get the most from the tools

A methodical, analytical approach to investigating problems across systems, data and processes

The ability to understand a business need and translate it into a practical system change, weighing the impact on connected systems

Confidence working with data and reporting (SQL or a tool like Power BI is a real plus)

Experience working with software vendors to get issues resolved and value delivered

Strong communication skills — you can explain technical things clearly to non-technical people, and you're comfortable training others

The ability to juggle priorities and stay level-headed in a busy operational environment

A genuine appetite for learning new systems and growing with the role

Nice to have (and we'll help you build it): experience with HASTUS or another enterprise scheduling / workforce-management system, exposure to integrations or APIs, or a background in transport, logistics or another operational industry.

Why Ritchies

A broad, hands-on role where you become the expert others depend on

Real variety — a growing estate of systems, not the same server every day

A clear path to grow from systems administration into business applications, integrations and improvement work

The chance to help build an internal capability, in a business that's investing in technology rather than outsourcing it

A stable, established New Zealand company with a real sense of purpose — keeping the country moving

Apply now

If this sounds like the move you've been looking for, we'd love to hear from you. Apply through Seek with your CV and a short cover letter telling us why the role appeals.

Applicants must have the right to work in New Zealand.