Manager, Delivery Management

Job Description

For nearly 50 years, Blackwood has supported risk leaders as a trusted Technology Broker, delivering proven cybersecurity and data solutions for mission-critical environments. Blackwood combines domain insight, structured evaluation, systems architecture, and professional services to help customers select, implement, and realize value from enterprise technology.

Blackwood is seeking a Delivery Manager within the Transformation Acceleration Office (TAO) to strengthen post-sale delivery execution. Reporting directly to Delivery Management leadership, this individual will independently manage an assigned portfolio of customer engagements while operating within co-delivery standards, governance model, and escalation framework.

The role combines disciplined project management with customer-facing professional-services leadership across cybersecurity and data engagements. It is an engagement-execution role focused on driving customer outcomes rather than sales ownership or hands-on engineering.

ENGAGEMENT PLANNING AND MOBILIZATION

• Review the governing statement of work, purchase order, assumptions, constraints, customer responsibilities, deliverables, milestones, and acceptance requirements before launch.
• Facilitate internal handoffs from sales and solutions teams; identify missing inputs, unclear commitments, and conditions requiring clarification or escalation.
• Build the engagement plan, schedule, governance cadence, stakeholder map, communications approach, RACI, and required project-control artifacts.
• Confirm customer and partner readiness, access, staffing, prerequisites, and launch dependencies; prepare and lead or co-lead kickoff meetings.

DELIVERY EXECUTION AND GOVERNANCE

• Manage assigned engagements from mobilization through acceptance and closeout, maintaining alignment among authorized scope, delivery activity, customer expectations, and available resources.
• Coordinate customers, Blackwood teams, technology manufacturers, and delivery partners through recurring governance and clear accountability.
• Track milestones, deliverables, actions, decisions, dependencies, acceptance status, and corrective actions; escalate material variance before it becomes delivery failure.

CUSTOMER AND STAKEHOLDER MANAGEMENT

• Serve as the primary day-to-day point-of-contact for assigned customers.
• Build trusted relationships across customer leaders, technical stakeholders, executive sponsors, account teams, engineers, partners, operations, and finance.
• Translate technical activity into clear business, schedule, risk, commercial, and decision implications; deliver concise executive ready status communications.
• Manage difficult conversations professionally, including delays, missed dependencies, scope tension, unresolved decisions, and recovery planning.

SCOPE, SCHEDULE, AND COMMERCIAL CONTROL

• Maintain the integrated schedule and forecast milestone and completion performance.
• Track effort consumption, remaining hours, progress, resource use, and estimate at completion indicators where applicable.
• Identify overrun, underutilization, delay, margin, invoicing, or acceptance risk and raise it promptly.
• Maintain delivery within authorized scope; identify out of scope requests and coordinate formal change control.
• Support timesheet, invoicing, milestone, acceptance, and commercial documentation requirements. Do not independently alter commitments or promise unapproved dates, resources, deliverables, outcomes, or changes.

RISK, ISSUE, DEPENDENCY, AND CHANGE MANAGEMENT

• Maintain current risks, issues, actions, decisions, assumptions, dependencies, and change records with clear ownership, impact, mitigation, and target dates.
• Facilitate mitigation, contingency, recovery, and decision-making activities; document customer caused delays, unresolved prerequisites, scope changes, and material decisions.
• Escalate material risk, commercial exceptions, resource conflicts, customer escalations, and recovery situations to the Delivery Manager.

RESOURCE, PARTNER, AND DELIVERY ASSURANCE

• Coordinate internal and partner resources against approved plans; confirm role clarity, availability, readiness, and expected outputs.
• Operate effectively in partner-led and supported engagements and track partner obligations, reporting, timesheets, deliverable contributions, dependencies, and performance concerns.
• Maintain sufficient technical fluency to manage dependencies, challenge incomplete planning, and communicate delivery risk without assuming engineering authority.
• Maintain accurate project plans, status reports, meeting notes, RAID records, decision and change logs, resource plans, acceptance evidence, and closeout documentation in Wrike and other approved systems.
• Ensure the governing statement of work and related commercial records are linked to the engagement as required by Blackwood process.

CLOSEOUT AND CONTINUOUS IMPROVEMENT

• Confirm deliverable completion, acceptance evidence, outstanding actions, financial reconciliation, knowledge transfer, and transition requirements.
• Facilitate lessons learned and customer feedback; capture reusable patterns, corrective actions, and practical improvements to Blackwood’s delivery management practices.
• Participate in portfolio reviews, resource planning, delivery health reviews, and escalation forums; communicate early, accurately, and constructively.

Basic Qualifications

• U.S. citizen.
• Willingness to permit a background check prior to employment.
• Bachelor’s degree or equivalent relevant experience.
• 5+ years of progressively responsible project, program, engagement, implementation, or professional services delivery experience.
• Demonstrated ownership of customer-facing enterprise technology engagements from planning through closeout.
• Experience managing scope, schedules, risks, dependencies, deliverables, resources, customer communications, and executive reporting.
• Experience delivering in one or more of Blackwood’s core solution areas: security operations, identity, cloud or network security, and/or data and observability.
• Ability to manage multiple concurrent engagements and prioritize effectively in a changing environment.
• Excellent written communication, presentation, facilitation, and stakeholder-management skills.
• Demonstrated ability to build trusted, collaborative relationships across customers, partners, and internal teams.
• Reputation for strong ethics, integrity, accountability, sound judgment, and customer orientation.
• Willingness and ability to learn new commercial off-the-shelf technologies.
• Availability to work with customer schedules and occasionally travel to customer sites, as required.
• Passion to hustle and have fun.

Additional Qualifications

• Project Management Professional (PMP) certification
• Experience with Wrike, Salesforce, PSA platforms, or comparable delivery tools.
• Experience in cybersecurity professional services, systems integration, or technology implementation.
• Experience supporting federal, state and local government, education, healthcare, and commercial enterprise customers.
• Experience coordinating subcontractors, OEM professional services, implementation partners, or distributed technical teams.
• Familiarity with statements of work, fixed fee and time and materials delivery, milestone billing, change control, acceptance management, and project financials.
• Experience managing customer recovery situations or executive escalations.