AI Support Engineer (L3 - AI Platform)
Synthlane Technologies Private Limited · Gurgaon, Haryana, India
IT Services and IT Consulting · 11-50 employees
About the role
The AI Support Engineer will own end-to-end resolution of high-priority production incidents and perform deep troubleshooting across platform, data, and AI layers. They are also responsible for building monitoring dashboards, maintaining runbooks, and driving permanent platform improvements.
What they look for
Requirements
Candidates must have 5-10+ years of experience in production support, SRE, or platform engineering with expertise in Azure cloud and observability tools. Strong proficiency in root-cause analysis, data engineering fundamentals, and incident management systems like Jira or ServiceNow is required.
Benefits
Full description
About Synthlane
Synthlane Technologies is a deep-tech company working on cutting-edge cybersecurity and infrastructure problems. Our team works on malware analysis, detection solutions, and next-gen security tooling for real-world environments.
Al Support Engineer is responsible to provide L3 support based on incident management system.
Own end-to-end resolution of high-priority (P1/ P2)
production incidents
• Perform deep troubleshooting and root-cause analysis across platform, data and Al layers
• Drive permanent fixes and platform improvements - not just incident recovery
• Build dashboards, monitoring and alerts for proactive issue management
• Maintain runbooks and knowledge base for continuous improvement
• Support platform operations - monitoring, observability, deployments and pipelines
• Coordinate and provide resolution with TD Product Owners and PGTLS
• Flexible to work in rotational shift across 24X7, 5 working days and 2 weekly off
Requirements
Root-cause analysis across distributed systems, APls, pipelines and data layers
• Identification and fixing of bugs in production environment
• Data engineering fundamentals - data ingestion, storage, pipelines and consistency
• Azure cloud expertise with observability tools (eg; Dynatrace, LangSmith, OpenTelemetry)
• DevOps / MLOps and CI/CD pipelines; deployment and orchestration in Azure cloud
• Incident management with Jira / ServiceNow in SLA-driven environments
• 5-10+ years in production support, SRE or platform engineering
Benefits
Why Work at Synthlane?
Real production infrastructure exposure (not just toy tasks). Work closely with engineers building real solutions and client deployments. Learn what “high reliability” actually means in production. Fast-paced, high-impact environment where good work is noticed quickly.
