About the role

The QA Supervisor provides leadership to the quality assurance team by monitoring workloads, coaching staff, and ensuring compliance with internal and client standards. They are responsible for identifying workflow bottlenecks, implementing process improvements, and preparing performance reports for leadership.

What they look for

Leadership Team management Quality assurance Performance management Data analytics Project management Process improvement Communication Organizational skills Time management Critical thinking Microsoft Office Auditing Regulatory compliance PBM industry knowledge

Requirements

Candidates must have a bachelor's degree or equivalent experience along with prior supervisory experience in a professional setting. Proficiency in Microsoft Office and knowledge of the PBM or healthcare industry are required, alongside strong analytical and communication skills.

Benefits

Medical insurance Dental insurance Vision insurance Short-term disability insurance Long-term disability insurance Life insurance Paid vacation Holiday pay Employee wellness program 401(k) with company match Employee assistance program Employee referral program

Full description

ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following:

Provide day-to-day leadership and direction to the QAB team.

Monitor team workload and distribute assignments to ensure timely completion of priorities.

Coach, mentor, and develop team members through regular feedback and performance discussions.

Conduct one-on-one meetings and support annual performance evaluations.

Assist with onboarding and training of new employees.

Foster a collaborative, accountable, and client-focused team culture.

Oversee quality assurance processes related to benefit setup and maintenance.

Ensure accuracy, completeness, and compliance with internal standards and client requirements.

Monitor departmental productivity, turnaround times, and service level expectations.

Identify workflow bottlenecks and implement process improvements to increase efficiency and quality.

Develop and maintain departmental documentation, standard operating procedures, and best practices.

Partner with Account Managers to ensure successful execution of client requests.

Support system enhancements, process changes, and organizational initiatives.

Participate in project planning and operational improvement efforts.

Monitor quality metrics and perform audits to ensure adherence to company standards.

Identify trends, recurring issues, and opportunities for process improvement.

Ensure departmental compliance with company policies, client requirements, and applicable regulatory standards.

Recommend corrective actions and monitor implementation.

Track departmental metrics including productivity, turnaround time, quality scores, and workload.

Prepare reports and dashboards for leadership.

Utilize performance data to identify opportunities for improvement and resource planning.

Other duties as assigned

QUALIFICTIONS AND REQUIREMENTS

Bachelor’s degree or equivalent combination of education and experience.

Account management or client services experience preferred.

Supervisory of people experience

Knowledge of PBM industry and healthcare experience.

Highly proficient in Microsoft Office suite and specialized industry software solutions.

Ability to apply data analytics, logic, and critical thinking to resolve complex problems.

Project management skills

Excellent organizational and time management skills

Excellent verbal and written communication skills

Ability to analyze, interpret and develop solutions effectively

Ability to work both independently and in a team setting, with limited supervision

Ability to work in a fast-paced environment

PHYSICAL DEMANDS:

Ability to sit for a minimum of (7) hours

Ability to lift and/or move up to 20lbs

Ability to multitask

The Perks of Joining Our Team:

We believe in taking care of our team. You'll enjoy a comprehensive benefits package designed to support your well-being and financial future:

Comprehensive Health Benefits: Medical, Dental, Vision, Short-Term/Long-Term Disability Insurance, Life insurance.

Time to Recharge: Paid vacation and holiday pay.

Focus on Your Wellness: We offer a robust Employee Wellness Program.

Invest in Your Future: 401(k) with a company match.

Support System: Employee Assistance Program provides confidential support and counseling.

Get Rewarded for Referring Great People: Employee referral program.

Ready to start your rewarding journey with us? APPLY TODAY!

ProCare Rx will never ask for a financial commitment from an applicant as part of our recruitment process. All interviews are conducted in-person OR through video conference invitations from official company emails. For inquiries, please contact our recruitment team at HumanResources@procarerx.com.

ProCare Rx is an Equal Opportunity Employer.