About the role

The IT Business Analyst collaborates with stakeholders to design, maintain, and improve IT system solutions while ensuring alignment with strategic business objectives. Responsibilities include analyzing business processes, managing software programs, troubleshooting technical issues, and leading quality assurance activities.

What they look for

Systems analysis Business process analysis IT support Technical troubleshooting Project management Risk mitigation Requirements gathering Functional requirements Use cases User stories Process flow diagrams Quality assurance Test plans Test cases Data reporting

Requirements

Candidates must possess a bachelor's degree, an associate's degree in an IT-related field, or a relevant IT certification. Additionally, at least one year of experience in systems analysis, IT support, or a related administrative field is required.

Full description

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8/13/2026 (11:59 PM ET)

2604107

IT Business Analyst (Non-Merit)

Pay Grade 14

Salary

$43,210.08 - $64,816.08 Annually

Employment Type

EXECUTIVE BRANCH | FULL TIME | ELIGIBLE FOR OVERTIME PAY | NON-CHAPTER | 37.5 HR/WK

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Hiring Agency

General Government Cabinet | Department of Military Affairs

Location

Boone National Guard Center 100 Minuteman Parkway, EOC Building Frankfort, KY 40601 USA

Description

The Division of Administrative Services is hiring an IT Business Analyst that analyzes business processes and collaborates between internal and external stakeholders for the development, maintenance, and improvement of Information Technology (IT) systems solutions. Job duties include but are not limited to the following:

Collaborates with technical teams to design solutions that meet business requirements and leverage emerging technologies.

Assists in implementing and management of specific software programs.

Provides users support, and troubleshooting of technical issues for viable solutions to IT hardware and software issues.

Tracks project progress, identify risks, and develop mitigation strategies to ensure successful delivery within scope, budget, and timelines.

Plans technical needs for new employees by requesting hardware and software installation and submits work tickets for system maintenance per agency requirements.

Analyzes and prioritizes business requirements, ensuring alignment with strategic objectives and stakeholder needs.

Gathers and prepares reports related to specific data and analyses for reporting within and outside of the agency.

Converts business needs into functional business requirements and document in clear and concise formats, such as requirements specifications, use cases, and user stories.

Conducts business process analysis and recommends solutions to streamline workflows and reduce costs.

Creates process flow diagrams and other relevant documentation to support solution design and development.

Leads quality assurance activities, including the development of test plans, test cases, and acceptance criteria, and coordinate testing efforts.

Minimum Requirements

EDUCATION: Graduate of a college or university with a bachelor's degree OR a graduate of a college or university with an associate's degree in IT or related field OR certification in an IT-related field.

EXPERIENCE, TRAINING, OR SKILLS: One year of systems analysis, IT support, business administration, public administration, or a related field of experience.

Substitute EDUCATION for EXPERIENCE: A master's degree in IT, business or public administration, or a related field will substitute for the experience requirement on a year-for-year basis.

Substitute EXPERIENCE for EDUCATION: Two years of additional experience in computer programming, systems analysis, IT services, research and statistics, business administration, public administration, or a related field will substitute for the education requirement.

SPECIAL REQUIREMENTS (AGE, LICENSURE, REGULATION, ETC.): NONE

Working Conditions

Work is typically performed in an office environment.

Probationary Period

This job has an initial and promotional probationary period of 6 months, except as provided in KRS 18A.111.

If you have questions about this advertisement, please contact Crystal Simpson at crystal.l.simpson10.nfg@army.mil or 502-607-1541.

An Equal Opportunity Employer M/F/D