Data and Systems Support Analyst

• Support and enhance business systems, reporting, analytics and process improvement initiatives

• Permanent role based in Parramatta with hybrid working available

• Excellent salary plus range of Sydney Water benefits

About the Role

We are seeking a Data & Systems Support Analyst to manage, maintain and support the systems, software, processes and analytics that underpin critical business operations in our Engineering and Technical Support team (ETS). This role will play a key part in ensuring data integrity, reporting accuracy, process optimisation and continuous improvement across a complex operational environment. You will work closely with internal and external stakeholders to support business system enhancements, reporting capabilities and data-driven decision making.

Key responsibilities include:

• Extracting, analysing and maintaining data to support reporting and business performance outcomes.

• Managing and supporting business systems, software applications and reporting platforms, ensuring data quality and system reliability.

• Developing and maintaining reports, dashboards and automated workflows that improve visibility and decision-making capabilities.

• Investigating system issues, troubleshooting defects and coordinating resolution with IT teams and vendors.

• Supporting process improvement initiatives through process mapping, system optimisation and business change activities.

• Providing training, guidance and support to stakeholders on systems, reporting and data management practices.

• Assisting with audits, compliance activities and data quality assurance processes.

• Supporting the delivery of business system enhancement projects and continuous improvement initiatives.

About You

You will bring a degree qualification in Digital Systems, Business, Engineering, Project Management or a related discipline, together with proven experience supporting complex business systems, data reporting and continuous improvement initiatives.

We are looking for someone with:

• Demonstrated experience in data analytics, reporting and business systems support.

• Strong analytical and problem-solving skills, with the ability to identify opportunities for system and process improvements.

• Experience supporting and maintaining reporting platforms, dashboards and automated workflows.

• Proven ability to work with large and complex datasets to identify trends, resolve issues and improve data quality.

• Strong communication skills with the ability to translate technical information into business insights.

• Experience working with systems such as Power BI, SharePoint, SAP, Microsoft Excel, Visio or similar enterprise applications.

• Experience supporting project delivery, change initiatives and business process improvement programs.

Does this sound like you? Apply now ensuring your Cover Letter highlights how your skills and experience meet the criteria above. Applications close Sunday 20th September at 11.59 AEST

We support you throughout the application process and can provide adjustments where required. For more information, please contact Marc Evans, Talent Acquisition Partner at marc.evans2@sydneywater.com.au

Please refer to the JOB PROFILE for full role accountabilities.

Dive into Our Great Benefits:

• Competitive Remuneration: We'll ensure your skills and contributions are recognised and rewarded.

• Hybrid Work Environment: A flexible balance of office collaboration and remote working.

• Continuous Professional Growth: Access to leadership and development programs to support your career.

• 24/7 Wellbeing Support: Free and confidential wellbeing services for you and your family through our Employee Assistance Program.

• Discounted Private Health Insurance: Access affordable health cover options.

• Family First: Up to 18 weeks paid parental leave and childcare support benefits.

• Fitness Passport: Access to a wide network of gyms and aquatic centres across NSW.

• Novated Leasing: Flexible vehicle financing options to support your lifestyle.

As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. Your personal information may also be used to establish a Dayforce talent profile. Your personal information will be collected in accordance with Dayforce’s Terms and Privacy Policy and Sydney Water’s Privacy Collection Statement – recruitment. Please note as part of the application process, you will be asked to undergo background checks which include a criminal history check.

At Sydney Water, we are passionate about making a difference to the lives of our customers and communities. We have a proud heritage and progressive future providing world class drinking water and services that are vital to our customers’ quality of life and safeguarding Sydney’s future. We see the world is changing, so we are changing too.

Our vision is to create better lives through world-class services, and we believe that starts with our people. Our people and their jobs are as diverse as the communities we serve. Our diverse skills, mindsets and backgrounds work together on exciting and challenging projects that make a difference and help ensure Sydney remains one of the most iconic and liveable cities in the world.

We welcome and encourage applications from diverse backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQIA+, people with disability, people with caring responsibilities, people from culturally and linguistically diverse backgrounds, and veterans.