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KFC Europe

Director, Site Reliability Engineering - Incident Management

KFC Europe Plano, Texas, United States · $164K–$194K/yr

Restaurants · 10,001+ employees

15 h ago
sre Principal (10+ yrs) Full-time United States
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About the role

The Director of Site Reliability Engineering owns the enterprise reliability strategy, governance, and incident management across global digital platforms. This role leads cross-functional teams to ensure high availability and operational excellence while serving as the primary point of contact for reliability reporting and process implementation.

What they look for

Site Reliability Engineering Incident Management Cloud Infrastructure Distributed Systems CI/CD Telemetry Observability Operational Resilience Business Continuity Disaster Recovery Change Management Leadership Stakeholder Management Strategic Planning Governance Risk Management

Requirements

Candidates must have over 10 years of experience in SRE or technical operations with a proven track record of leading large-scale incident management programs. A bachelor's degree in Computer Science is preferred, along with deep expertise in cloud-native platforms, observability, and global team leadership.

Benefits

Bonus eligibility Stock-based compensation

Full description

Purpose of The Position:

The Director, Site Reliability Engineering – Incident Management owns the enterprise Reliability practice across Byte, KFC, and Taco Bell digital platforms, including its strategy, standards, governance, and delivery. Incident Management is the most visible part of that practice and sits with this role exclusively. This leader also owns the reliability platform, meaning the tooling, products, and capabilities that make reliability real for engineers and for markets, and serves as the accountable face to brands and markets for reliability process implementation, reporting, and the operational relationship. This leader establishes the strategy, governance, and operational excellence required to ensure highly available, resilient, and customer-centric technology services while developing high-performing teams and partnering across Engineering, Product, Infrastructure, and Brand leadership to continuously improve reliability and business continuity. This leader operates with exceptional diligence and care, bridging deep technical detail with human and business context so that executives, engineers, and restaurant teams experience clear, calm, and trustworthy communication in the moments that matter most.

Scope and Magnitude:

~30+ Teams – Byte, KFC and Taco Bell

Global Team - Vietnam, India, Colombia and US

Platform Team – Responsible for all products (Edge, Commerce, POS, KDS, Menu, Portal, etc.)

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