Operations Manager (North Sumatra, West Java, Central Java, East Java, Bali, Nusa Tenggara, or North Sulawesi)
Bobobox · Kecamatan Kintamani, Bali, Indonesia
Hospitality · 201-500 employees
About the role
The Operations Manager ensures efficient day-to-day execution of cabin property operations to deliver exceptional guest experiences. Key duties include optimizing revenue, managing external stakeholders, and leading team productivity through data-driven decisions.
What they look for
Requirements
Candidates need a bachelor's degree, preferably in Hospitality, with at least 6 years of combined experience in hotel operations and multi-unit management. Proficiency in English, PMS/POS software, and willingness to relocate across various Indonesian regions are required.
Full description
Job Responsibilities
The Operational Manager at Bobobox plays a pivotal role in ensuring the consistent, efficient, and high-quality execution of day-to-day operations across our cabin properties. This role is responsible for translating strategic goals into seamless operational practices, delivering exceptional guest experiences, and driving operational excellence through data-driven decisions, people leadership, and continuous improvement. Candidates must be willing to work at any of our branch locations across Indonesia (North Sumatra, West Java, Central Java, East Java, Bali, Nusa Tenggara, or North Sulawesi). This may involve periodic transfers or relocations based on organizational needs.
Job Responsibilities
- Optimize revenue of group booking by collaborating with the sales & strategic partnership team to organize group booking from preparation, pre-arrival, on-arrival, and post-arrival.
- Maintain Relationships with External Stakeholders, including Vendor, Partner, and Locals.
- Collaborate with the Market Validation team to monitor and analyze market demand, competitor set, customer insights, external factors of the Site and propose Preventive / Corrective action.
- Maximize up-selling & cross-selling (add-ons, experience, ancillary revenue)
- Collaborate with the Special Project team to create another source of revenue by engaging Affiliates and exploring new markets/channels.
- Monitor, analyze, and propose initiatives to prevent operational cost leakage
- Coordinate with the local vendor to optimize cost
- Maintain service consistency and SOP
- Minimize complaint ratio
- Maintain assets by maximizing preventive maintenance rather than corrective maintenance
- Maintain relationships with external stakeholders, including the landlord, Partner, and local people in the surrounding area
- Ensure effective manpower planning and shift management
- Provide structured coaching to the team
- Maintain team discipline, productivity, and operational stability
- Create a weekly performance report (data-oriented) and program/initiative progress report
Requirements
- Bachelor's degree from a top university preferably from Hospitality background
- Min. 3 years of experience in hotel operation role
- Min. 3 years of experience in managing multiple hotels as hotel manager or equivalent role
- Candidates must be willing to work at any of our branch locations across Indonesia (North Sumatra, West Java, Central Java, East Java, Bali, Nusa Tenggara, or North Sulawesi). This may involve periodic transfers or relocations based on organizational needs.
- Fluent in English verbally and in writing
- Experienced with Property/Hotel Management System (PMS/HMS) and Point of Sales (POS) software.
- Experienced with Google Workspace (G Sheets, Slides, Docs, etc).
- Excellent Interpersonal Communication Skills
- Strong in organizing, planning, and relationship management.
- Fluent in numbers, analyzing data, and using analytics to make decisions.
- Results-driven with strong communication & interpersonal skills.
- Excellent Adaptability to Fast-paced Environment
- Familiar with Setting up and Maintaining KPIs
- Familiar with SOP and Policy development
- Product and Service Quality Improvements
- Focus on Operational Excellence and Quality Assurance
- Experienced in coaching & training delivery
