Analyst Data
The Hershey Company Providencia, Santa Fe, Argentina
Manufacturing · 10,001+ employees
About the role
The analyst will provide front-line support for AI tools like M365 Copilot and assist in the development of simple AI agents and workflows. They will also create usage guides and facilitate workshops to help business users leverage AI for data-driven decision-making.
What they look for
Requirements
Candidates must hold a bachelor's degree in a relevant field such as Mathematics, Computer Science, or Data Analytics. The role requires 0-2 years of experience and practical knowledge of Generative AI tools, data analytics concepts, and Microsoft Office 365.
Full description
Location: Guadalajara Jalisco, Hybrid Working Scheme (Providencia Office) English Advanced
Summary
This role will support the enterprise adoption of Generative AI, M365 Copilot, and AI-driven analytics capabilities.
The Analyst – AI & Analytics will act as a front-line enablement and support resource, helping business users leverage AI tools to accelerate insights and productivity.
The position plays a critical role in enabling Hershey’s vision of real-time, self-service, AI-powered decision-making across the enterprise.
Major Duties/Responsibilities:
50% AI Enablement & User Support
- Provide front-line support for M365 Copilot, Power BI Copilot, and AI tools, acting as first responder for user questions and issues
- Prompt engineering and effective Copilot usage
- Interpreting AI-generated outputs
- Using natural language to query enterprise data
- Support Copilot adoption across Teams, Excel, Power BI, and Business Chat
- Resolve common issues and support technical problems when required
- Contribute to building FAQs, prompt libraries, and best practices
30% Agentic AI Development Support
- Assist in building simple AI agents and workflows using:
1. Copilot Studio 2. Power Platform (Power Automate) 3. Pre-built connectors (API integrations)
- Support agent prototyping and testing for business use cases
- Help configure:
1. Prompts + instructions 2. Data connections (guided, not engineering-heavy) 3. Basic logic flows / decision steps
- Participate in agent pilot deployments and user testing
- Document agent behavior, inputs, outputs, and limitations
20% AI-Driven Analytics Support
- Create: Usage Guides, Usage Playbooks
- Support: Workshops, bootcamps, use cases, help users move from reports – AI insights
Minimum knowledge, skills and abilities required to successfully perform major duties/responsibilities:
- Practical understanding of Generative AI tools (e.g., M365 Copilot) and their application in business workflows
- Ability to write and refine effective prompts and interpret AI-generated outputs
- Foundational knowledge of data analytics concepts (tables, measures, relationships)
- Familiarity with Power BI, Excel, and data analysis workflows
- Familiar with Microsoft Office 365 Tools and Capabilities.
- Strong analytical and problem-solving skills with attention to detail
- Ability to assist in building: Simple workflows or AI agents, Multi-step task automation processes
- Ability to work in a dynamic, fast-paced environment and learn new technologies quickly
- Strong communication & interpersonal skills in Spanish and English (written & verbal)
- Ability to translate business needs into structured solutions (AI prompts, workflows)
Education: Business, Mathematics, Computer Science, Engineering, Data Analytics or related Bachelor’s Degree required (Economics, Administration, Statistics, Operations, etc.) or equivalent experience
Experience: 0–2 years of relevant experience in Analytics, Technology, Data, or Digital roles Exposure to AI tools (e.g., Copilot, ChatGPT) and/or data analytics tools is preferred Experience in user support, training, or process automation is a plus #LI-GB1
