Product Manager

About mSupply mSupply is North America’s leading distributor of OEM repair parts and equipment, serving professionals in the appliance, HVAC, plumbing, commercial kitchen and pool/spa industries. Headquartered in St. Louis, MO, mSupply is a multi-billion dollar enterprise offering an extensive product range, industry expertise and seamless service. With more than 2,000 associates across the U.S. and Canada, mSupply’s family of brands delivers with speed, reliability and precision through its branches, distribution centers and extensive fleet of delivery vehicles. Shipped orders reach 93% of U.S. customers via next-day ground delivery and 100% within two days. For more information, visit mSupply.com. 

 

The Product Manager is responsible for the determination of the company’s product assortment through effective analysis and selection.  This role is a conduit between the company’s vendors and its departments.  Additionally, this role is responsible for ensuring appropriate product offering, maintaining best pricing and programs, and facility communication related to products and vendors.

 

Essential Job Duties

Vendor Relations

• Identifies and evaluates new and existing vendors with the goal being to work with the best 1 or 2 vendors in each product category.

• Coordinates meetings with primary vendors as required.

• Conducts pre-notification communication in advance of each meeting to the sales, accounting, and operations departments to request meeting agenda items.

• Develops and prepares purposeful meeting agendas.

• Develops and prepares meeting notes and documentation.  Ensures distribution of notes / documentation to affected department heads.

• Performs vendor program management by communication to the appropriate departments, requests and gathers recommendations.  Annual programs are to be summarized and documented.  Seasonal programs are to be individually communicated via email. 

• Manages company rebate program ensuring that the company industry leading rebates and incentives from Vendors.

• Manages and tracks open vendor issues, resulting in complete resolution and communication.

• Develops and manages performance analysis for evaluating vendors.  Provides annual vendor review noting both high and low performing vendors.

 

Product Management

• Maintains competitive product knowledge and information database.

• Manages product lifecycle from introduction to discontinuance or obsolescence.

• Assists in defining product positioning and product sales strategy.  Provides training and supporting documents.

• Provide recommendations for the selection of new products.

• Conducts stock status management by determining products stocked by quantities and location.  Makes recommendation for changes on products falling below minimum sales standards.

• Manages non-stock product disposition by providing recommendation for best method of disposal of non-stock or obsolete products.

• Makes recommendation of initial pricing levels and sales margins.

• Ensure best cost on products.

• Conducts product forecasting by soliciting feedback from various departments for anticipated sales and provides recommended stock levels to the purchasing department.

• Manages and hubs the recall process

 

Communication

• Plans, organizes, and facilitates bi-weekly product meetings.

• Plans and provides newsletter content regarding content for the product section of the newsletter

• Creates and administers new product process introductions.

• Makes recommendations for and coordinates branch product training.

 

Other

• Maintains proficiency with company computer systems in aspects related to job, such as data entry, messaging, call logs, data notations, queue updates, batching, or other job & office functions and requirements.

• Other duties as assigned.  As with any evolving organization, the job description is not designed to cover or contain a comprehensive listing of work activities, duties, or responsibilities.  Additional or other duties, responsibilities, assignments, and activities may change or be assigned at any time with or without notice. 

 

Preferred Job Requirements

• 10 or more years’ experience with HVAC business product planning and related functions.

 

Minimum Job Requirements

• High School diploma or its GED equivalent  

• 8 or more years’ experience with business product planning and related functions.

• High degree of personal ethics, customer service, and commitment to safety.

• Knowledge of MS Office applications as needed to satisfactorily perform work assignments – Word, Excel, PowerPoint, Outlook, SharePoint as well as have the ability to learn company enterprise systems as needed – Solar Eclipse, etc.

• Aptitude for mathematical operations and numerical analysis.

• Use computers, photocopiers, fax machines, scanners, and phone systems relative to the needs of the job.

• Must be organized, able to prioritize, set and keep deadlines, change direction quickly, and adapt to various work environments easily.

• Must be able to work independently and at times discreetly, use sound judgment, and make thoughtful decisions in a timely manner.

• Must be able to communicate well interpersonally, written, and in group settings as well as follow verbal and written instructions.

• Must be able to work effectively in group settings through collaborative, solutions oriented, and win-win approaches.

• Must be able to understand and abide by company policies and procedures.

• Minimum keyboarding skills of 40 words per minute.

Physical Requirements

 

Office / Administrative

• 7-10 hours worked per day; up to 40-43 hours worked per week

• Bending 1-3 hours per day

• Lifting / carrying up to 10 pounds 0-1 hours per day

• Reviewing documents 1-5 hours per day

• Sitting 3-8 hours per day

• Standing 3-6 hours per day

• Using close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

• Using fingers, hands, and arms to perform office / computer work 6-8 hours per day

• Using hearing to talk, listen, and use phones 1-6 hours per day

• Using office equipment - computers, phones, scanners, fax machines - 6-8 hours per day

• Walking 3-6 hours per day

 

What We Offer: 

We prioritize your well-being from day one with a comprehensive benefits package that includes: 

• Medical, dental, vision, and prescription coverage effective immediately 

• 401(k) plan with company contributions 

• Life insurance and short- and long-term disability coverage 

• HSA/FSA options and an Employee Assistance Program (EAP) 

• Paid time off, including vacation, holidays, and personal days 

• Weekly pay, employee discounts, and more 

 

Equal Employment Opportunity & Pre-Employment Requirements 

 

mSupply is an Equal Opportunity Employer. We make employment decisions without regard to sex, age, race, color, creed, religion, national origin, citizenship or immigration status, sexual orientation, gender identity or expression, disability, genetic information, marital status, veteran or military status, or any other status protected by applicable federal, state, or local law.   

 

We are committed to providing reasonable accommodations for qualified individuals with disabilities and to applicants with sincerely held religious beliefs, in accordance with applicable law. To request a reasonable accommodation, please contact careers@msupply.com.   

 

Final offers of employment may be contingent upon completion of job-related pre-employment checks and screenings permitted by law for the position. For roles that require operation of a company vehicle, a Motor Vehicle Record (MVR) check may also be conducted to determine insurability. This employer participates in E-Verify to confirm employment eligibility in the United States.