Engineer I - Cloud Support Engineer

Where Ambition Meets Innovation

At LPL’s Global Capability Center, you'll find a collaborative culture where your voice matters, integrity guides every decision, and technology fuels progress. Your skills, talents, and ideas will redefine what's possible. LPL's success reflects its exceptional employees, who together pursue one noble purpose: empowering financial advisors to deliver personalized advice for all who need it. We’re proud to be expanding and reaching new heights in Hyderabad.

Join us as we create something extraordinary together.

Where Ambition Meets Innovation

Build a career that matches all your initiative with an impressive dose of innovation. From cutting-edge resources and a collaborative environment to the freedom to make an impact and more, you’ll find the ingredients you need at LPL Financial to shape your success while helping clients pursue their financial goals.

Want to learn AWS by running it at a Tier 1 financial firm? As Engineer 1, Cloud Support Engineer, you'll be first on the ticket — triaging requests, running runbooks, and shadowing incidents — with senior engineers, AVPs, and the VP, Support right beside you and a clear certification path to Engineer 2. If you're hungry to grow into a serious cloud engineer with a globally distributed team across the US and India, this is your seat.

Job Overview:

As the Engineer 1, Cloud Support Engineer, you are a hands-on entry-level cloud operations engineer in the Support team within LPL's Cloud Center of Excellence (CCOE) — the run-the-cloud function for LPL's AWS multi-account landing zone. Under close guidance from senior engineers, AVPs, and the VP, Support, you triage inbound tickets from application teams across Jira and ServiceNow, execute runbooks, fulfill well-scoped account / IAM / access requests, and act as a supported first-line responder in the 24x7 on-call rotation. You partner with the Monitoring pod within Foundations on alerting and runbooks, and you escalate cleanly to Engineer 2s and above when work is beyond your current scope. LPL is an AWS-first CCOE: a multi-account landing zone with 100+ private reusable Terraform modules that enable 60+ AWS services, delivered through Terraform Cloud and GitHub Actions. You spend the majority of your time hands-on and learning — progressing along the Engineer 1 certification path (AWS Cloud Practitioner, Terraform Associate, KCNA) toward Engineer 2 — across LPL's US offices and India Global Capability Center (GCC).

Responsibilities:

• Triage inbound tickets from application teams across Jira and ServiceNow against clear SLAs under guidance: own well-scoped Tier 1 requests end-to-end and escalate cleanly to Engineer 2s, AVPs, and the VP, Support when work is beyond your current scope
• Fulfill well-scoped account / IAM / access requests using the Account Factory for Terraform (AFT) and the private Terraform module library, following established runbooks
• Execute runbooks for known incident classes and help keep them accurate; partner with the Monitoring pod within Foundations to capture what you learn
• Support change-management execution: change-window participation and ServiceNow change-record discipline under senior review
• Embed agentic AI capabilities into the team's engineering practice (e.g., Cursor, Claude Code, Bedrock, MCP servers, agentic IaC and review workflows) and into the platform's self-service experience for internal customers
• Use agentic AI capabilities in your day-to-day support work: AI-assisted ticket triage, runbook lookup and generation, MCP-driven self-service for common account / IAM / access requests, and on-call copilots that summarize telemetry during incidents
• Operate as a hands-on entry-level cloud engineer under close guidance: spend the majority of your time on well-scoped Terraform changes, AWS console / CLI tasks, ticket and runbook execution, and shadowing incident response — building core cloud skills is the primary focus
• Participate in 24x7 on-call rotations as a supported first-line responder, following runbooks and escalating early to Engineer 2s, AVPs, and VPs
• Consume the private Terraform module library and reference patterns to ship small, well-scoped changes; raise focused pull requests that a senior engineer reviews before merge
• Partner with peer engineers, AVPs, and VPs across the Cloud Center of Excellence — the five CCOE teams (Foundations, Platforms, Containers, Support, Delivery) and the five Foundations pods (Security & Governance, FinOps, Functional Design Engineering & Strategy, Network Engineering, Monitoring) — to deliver pod outcomes; ask for help early and write down what you learn
• Apply the AWS Well-Architected Framework to the work you touch under senior guidance
• Participate fully in Agile / Scrum ceremonies (sprint planning, standups, backlog grooming, retrospectives) with the pod's embedded Scrum Master
• Pursue and maintain the Engineer 1 certification path per the CCOE certification matrix — AWS Certified Cloud Practitioner, HashiCorp Certified: Terraform Associate (004), and Kubernetes and Cloud Native Associate (KCNA) — progressing toward Engineer 2 over time

What are we looking for?

We’re looking for strong collaborators who deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ideal candidates pursue greatness, act with integrity, and are driven to help our clients succeed. We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work.

Requirements:

• 1+ years of technical experience in cloud, infrastructure, or software engineering (internship / co-op / bootcamp experience counts); Bachelor's degree in Computer Science, Engineering, or a related discipline (or equivalent work experience)
• Foundational AWS exposure and a demonstrated willingness to learn Terraform in a private module ecosystem delivered through Terraform Cloud and GitHub Actions
• Demonstrated ability to complete well-scoped technical tasks under guidance, with reliable follow-through and a strong learning mindset
• Willingness to participate in 24x7 production on-call rotations as a supported first-line responder in a fast-paced, security-conscious environment (financial services preferred)
• Familiarity with an ITSM / ticketing workflow (Jira, ServiceNow, or comparable) and a strong customer-service orientation toward application teams

Core Competencies:

• Strong growth mindset — actively pursues the Engineer 1 certifications in the CCOE certification matrix and treats every ticket and incident as a learning loop
• Highly coachable; acts on feedback and improves quickly
• Asks for help early rather than struggling alone, and documents what they learn for the next engineer
• Reliable, careful execution on well-scoped work
• Continuous learner in cloud-native, IaC, and applied AI
• Builds trusting relationships with peer engineers across the US and India / GCC
• Clear written and verbal communication in tickets and pull requests

Preferences:

• On the Engineer 1 certification path per the CCOE certification matrix: AWS Certified Cloud Practitioner
• On the Engineer 1 certification path per the CCOE certification matrix: HashiCorp Certified: Terraform Associate (004)
• On the Engineer 1 certification path per the CCOE certification matrix: Kubernetes and Cloud Native Associate (KCNA)
• Exposure to agentic AI / GenAI tooling (Cursor, Claude Code, Copilot, Bedrock, MCP) in day-to-day work
• Scripting exposure in Python, Bash, or PowerShell
• Experience working with globally distributed teams across the US and India / GCC

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