DevOps Engineer

Who we are:

Zinier’s No-Code Customization field service automation platform empowers field service organizations with the combined power of humans and technology to keep our world up and running.

No two field service organizations are alike…

From the IT ecosystem you connect with, to the workflows executed in the field, your business requirements are unique. And in the fast-paced world of field service, those requirements can change rapidly. And that’s exactly why you need Zinier.

ZiniApps solve challenges across the entire lifecycle of field work. Off-the-shelf functional, but also customizable to meet specific use cases, ZiniApps cover the most meaningful jobs to be done in field service installation and maintenance.

We are a global team headquartered in Silicon Valley with leading investors including Wipro, Telmex, Black & Veatch, NCR, Toshiba and Qualcomm Ventures LLC.

To learn more, check out www.zinier.com

Why we exist:

Services shape how we live. Electricity lights up our homes. The Internet opens up our worlds. Cellular phones keep us connected no matter where we are. We take for granted the things we can turn on with the flip of a switch. But when even one of the services we depend on isn’t available, the day can quickly start to go sideways.

For organizations that provide these services, some of the most important work happens in the field — in neighborhoods, across open spaces, and along millions of last miles that criss-cross the country. Every moment of downtime matters, which is why Zinier exists. Zinier empowers organizations to work smarter — from the main office to the field — to solve problems quickly, fix things before they break, and keep people in the rhythm of their days.

To do this, Zinier has created a scalable platform powered by AI-driven insights and intelligent automation that helps field service teams work smarter, better, faster, and more efficiently. We help organizations automate routine tasks so the people in the field can focus on putting their expertise to work. We work with customers in telecom and energy.

We are looking for a highly motivated DevOps Engineer to join our Engineering team. In this role, you will be responsible for building, automating, and maintaining cloud infrastructure while ensuring the reliability, scalability, and security of our production environments. You will work closely with engineering teams to streamline deployments, enhance observability, and improve operational excellence through automation.

Key Responsibilities

• Manage and maintain Amazon EKS clusters, including provisioning, upgrades, security, monitoring, and troubleshooting.
• Own production releases and application deployments while ensuring high availability and minimal downtime.
• Design, build, and maintain CI/CD pipelines for automated application deployment across multiple environments.
• Develop and manage Infrastructure as Code (IaC) using industry-standard tools.
• Build and enhance observability solutions using monitoring, logging, tracing, and alerting platforms.
• Automate infrastructure provisioning and operational workflows to improve efficiency and scalability.
• Implement proactive monitoring, alerting, and self-healing mechanisms for production systems.
• Participate in on-call rotations, troubleshoot production incidents, and conduct post-incident reviews.
• Collaborate with software engineering teams to resolve infrastructure and application issues.
• Continuously optimize cloud infrastructure for performance, reliability, security, and cost efficiency.

Required Skills

• 2–4 years of hands-on DevOps or Site Reliability Engineering experience.
• Strong Linux/Unix system administration and troubleshooting skills.
• Hands-on experience with cloud platforms, preferably AWS (experience with Azure or GCP is also acceptable).
• Strong expertise in Kubernetes and Docker, including deploying and managing containerized applications.
• Experience managing Amazon EKS clusters in production environments.
• Proficiency with Infrastructure as Code (Terraform, Helm, Kustomize, Ansible, or similar).
• Experience building and maintaining CI/CD pipelines using Jenkins, Bitbucket Pipelines, Argo CD, or similar tools.
• Strong knowledge of Git-based version control systems such as GitHub or Bitbucket.
• Hands-on experience with observability tools including Prometheus, Grafana, Loki, Tempo, Mimir, OpenTelemetry (OTEL), and alerting platforms.
• Experience with automation scripting using Bash and/or Python.
• Strong understanding of networking concepts including VPCs, DNS, Load Balancers, Ingress, TLS, and Kubernetes networking.
• Good understanding of cloud and Kubernetes security practices including IAM, RBAC, encryption, secrets management, and network policies.
• Excellent troubleshooting, analytical, and problem-solving skills.
• Strong communication and collaboration skills.
• Experience using AI-powered developer tools such as ChatGPT, GitHub Copilot, Claude, or Cursor to improve engineering productivity.

Nice to Have

• Experience supporting Java or Go applications in production.
• Experience working with microservices-based architectures.
• Knowledge of service mesh technologies such as Istio or Linkerd.
• Experience with Crossplane or other modern Infrastructure as Code platforms.
• Experience with HashiCorp Vault for secrets management.
• Experience with Kubernetes autoscaling tools such as HPA or KEDA.
• Familiarity with GitOps practices.
• Experience implementing disaster recovery, backup strategies, and high-availability architectures.
• Understanding of cloud cost optimization and FinOps best practices.

What We're Looking For

• Passion for automation and infrastructure reliability.
• Strong ownership mindset with the ability to troubleshoot complex production issues.
• Ability to thrive in a fast-paced product engineering environment.
• Collaborative team player with excellent communication skills.