Technology Support Engineer

Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Oracle Database Administration (DBA) Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education

Summary: As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes creating and executing Requests for Change to improve system functionality and updating knowledge base articles to enhance troubleshooting efficiency. Collaboration with external vendors and internal service management teams is a key part of the daily routine, ensuring timely analysis and resolution of issues that impact business continuity. This position requires a proactive approach to maintaining system reliability and supporting operational excellence across multiple platforms.

Roles & Responsibilities: Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have Skills : Oracle Database Administration

Good to Have Skills : Oracle Database Appliance

Key Responsibilities : Administer, develop, test, or demonstrate databases Perform many related database functions across one or more teams or clients, including designing, implementing and maintaining new databases, backup/recovery and configuration management Administration & Deployment of RAC. Administration of Oracle Clusterware components. Adding and Deletion of Nodes. Workload Management, Administering Services. High Availability Using Oracle Clusterware. Oracle RAC Database Performance and Tuning issues. Oracle RAC Database Backup and Recovery Solutions. Oracle RAC servers Automated Monitoring. Analysis of AWR Reports and provide recommendations. RAC server Trend Reports. Partitioning ASM Troubleshooting Automation of Oracle RAC critical Alerts. Oracle RAC Troubleshooting. Oracle RAC Upgrade and Migration. GoldenGate Troubleshooting and configuration

Required Skills Core Oracle Skills Oracle Database Administration (10g/11g/12c/18c/19c) Oracle RAC Oracle ASM Oracle Data Guard Oracle GoldenGate RMAN Backup & Recovery Oracle Performance Tuning

Good communication skills Educational Qualification: Accenture Standers

Professional & Technical Skills: - Must To Have Skills: Proficiency in Oracle Database Administration (DBA). - Strong knowledge of database performance tuning and optimization techniques. - Experience in backup and recovery strategies to ensure data integrity and availability. - Familiarity with database security management and compliance standards. - Ability to monitor and troubleshoot database systems to maintain operational stability. - Skilled in scripting and automation to streamline routine database administration tasks.

Additional Information: - The candidate should have minimum 8 years of experience in Oracle Database Administration (DBA). - This position is based at our Bengaluru/Pune office. - A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com 

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