Product Support Engineer

Job Title

Product Support Engineer

Country

Côte d’Ivoire

About Us

Sandvik is a global, high-tech engineering group providing solutions that enhance productivity, profitability and sustainability for the manufacturing, mining and infrastructure industries. The Group has approximately 42,000 employees in more than 150 countries.

Our Core Values

At Sandvik, we believe in four guiding principles that shape everything we do:

• Customer Focus: We are agile, decentralized, and make decisions close to customers.
• Curiosity: We are technology leaders through innovation.
• Responsibility: We are ethical and compliant, dedicated to health, safety, and sustainability.
• Winning Together: We establish market leadership through empowered people, strong performance management, and continuous improvements.

Our commitment to Environment, Health & Safety

Our commitment to sustainability is unwavering, and we conduct business responsibly and ethically. Our core values prioritize safety above all else, and we always operate with consideration for the environment and the communities in which we work. Our commitment to integrity and building relationships based on honesty, respect, and trust is paramount.

Why Sandvik?

Sandvik is driven by innovation and dedicated to advancing the future of the mining industry. When you join us, you become part of a global team where your ideas are valued, and your contributions help solve real‑world challenges. You will work alongside skilled engineers and problem‑solvers who share a commitment to excellence.

We support your growth through continuous learning, leadership development, and a strong focus on work–life balance—ensuring you have every opportunity to thrive.

Purpose of job:

We are seeking a proactive Product Support Engineer to provide technical support, commissioning, troubleshooting, maintenance, product optimization and aftermarket support for the entire Sandvik Rock Processing product portfolio, encompassing Stationary Crushing & Screening, Mobile Crushing & Screening, Screening Solutions and Attachment Tools.

Key Responsibilities Include:

• Ensure and encourage a safe environment to work in by involvement in Job Safety Analysis (JSA), Risk Assessment, Safe Work Procedures and adherence to Sandvik and Customer EHS requirements.
• Offer expert technical assistance for all products of Sandvik Rock Processing such as Stationary Crushing & Screening, Mobile Crushing & Screening, Screening Solutions and Attachment Tools.
• Monitor and perform installation, commissioning, testing and startup of Sandvik equipment at customer sites.
• Maximize equipment availability and reliability, undertake preventative, corrective and predictive maintenance activities.
• Understand and fix mechanical, hydraulic, electrical/electronic and automation problems using engineering drawings, hydraulic schematics and electrical diagrams.
• Conduct complex troubleshooting in PLC controlled systems, sensors, instrumentation, CAN bus communication networks and machine control systems as applicable.
• Perform inspection, condition monitoring and equipment health assessment on machines and make detailed recommendations to enhance equipment performance and reliability.
• Carry out Root Cause Failure Analysis (RCFA) for major equipment failures and recommend permanent corrective actions.
• Assess the performance of the crushers and screens, adjust the setting as needed and suggest any necessary modifications to improve plant productivity, product quality and plant efficiency.
• Assist customers in plant shutdowns, maintenance planning and installation of significant plant components.
• Conduct technical training for customer maintenance/operational personnel in equipment operation, maintenance, troubleshooting, safe work practices and machine optimization.
• Coordinate with the Sales and Aftermarket teams to uncover the opportunities for spares, wear parts, service contracts, upgrades, rebuilds and equipment modernization.
• Support with equipment audits, technical inspection, feasibility studies and customer site assessments.
• Support warranty investigations by carrying out technical inspections, gathering evidence and preparing reports, and liaising with Global Product Support, as needed.
• Compile detailed service, commissioning, inspection, technical recommendations and customer visit reports within agreed timescales.
• Support installation and commissioning of Sandvik digital solutions such as remote monitoring, condition monitoring and automation systems (where applicable)
• Maintain good professional relationships with customers by regular site visits, technical support and regular communication.
• Ensure customer issues are resolved in a timely manner, in collaboration with Sales, Supply Chain, Product Support, Planning and Global Technical Specialists.
• Ensure all work is carried out to the Sandvik quality standards, customer needs, budgets and agreed schedules.
• Ensure the maintenance of company tools, service equipment, measuring instruments and assigned assets.
• Ensure the continuous improvement programs are continued through the identification of opportunities to enhance safety, service delivery, maintenance and operational efficiency.
• Deliver agreed departmental and individual Key Performance Indicators (KPIs) for Safety, Customer Satisfaction, Response Time, Equipment availability, technical support and aftermarket growth.
• Follow all Sandvik policies, procedures, Code of Conduct and Environmental, Health and Safety requirements.
• Carry out other responsibilities delegated by the Service Manager or Management to accomplish business goals.
• Maintain good professional relationships with customers by regular site visits, technical support and regular communication.
• Ensure customer issues are resolved in a timely manner, in collaboration with Sales, Supply Chain, Product Support, Planning and Global Technical Specialists.
• Ensure all work is carried out to the Sandvik quality standards, customer needs, budgets and agreed schedules.
• Carry out other responsibilities delegated by the Service Manager or Management to accomplish business goals.

Qualification

• Have at least 5 years’ experience in a similar role in the Mining Industry with screening experience
• Acquired knowledge in Crushing and Screening operations in both surface and underground.
• Strong business sense and EHS focus.
• Strong written and verbal communication, interpersonal and people management skills are essential.
• Proficiency in the use of spreadsheets and other MS office applications.
• Experience with the SAP or other ERP systems is helpful.
• Ability to work as a member of a multidisciplinary and provide guidance to members of the team.
• Must be a smart worker who is self-motivated, performance-based outcomes orientated and needs no supervision.
• Good problem-solving and investigative abilities.
• Good commercial awareness and awareness of aftermarket opportunities.
• Good planning and organization.
• Familiarity with the regions of West Africa that are traveled.
• Strong ability to operate effectively under pressure and deal with emergency breakdowns.

Reporting Relationship

Service Manager, Rock Processing West Africa.

Why You’ll Love Working with Us

At Sandvik, we’re invested in more than just your day-to-day responsibilities—we care deeply about your growth, well-being, and overall experience. When you join our team, you can look forward to:

• Great Pay & Benefits: We offer a competitive salary and a comprehensive benefits package including health insurance, career development plans, employee assistance programs and more.
• Work-Life Balance: We recognize the importance of life outside of work. Our flexible wellness programs, and parental leave options help you care for yourself and your family.
• A Supportive, Collaborative Team: At Sandvik, collaboration is key. Collaboration is at the heart of our culture. You’ll work in a dynamic environment that values creativity, open communication, and the contributions of every team member.
• Growth Opportunities: We’re dedicated to your professional development, offering leadership programs, learning resources, and clear paths for career advancement.

Our Commitment to Diversity and Inclusion

At Sandvik, we believe a diverse team makes us stronger and more innovative. We’re committed to creating a welcoming environment where everyone can thrive. We value different perspectives and actively encourage individuals from all walks of life to apply.

We are proud to be an Equal Opportunity Employer. We don’t just talk about inclusion—we live it. Whether it’s based on gender, race, ethnicity, age or disability, we’re dedicated to building a team that reflects the diversity of the world we work in. Everyone is welcome here.

Application 

For immediate consideration, please apply for the Product Support Engineer position before 25th August 2026 on the Sandvik intranet, Job ID: R0095261

We thank all applicants for their response, however, only those being considered for an interview will be contacted.

Hiring Location

Abidjan