About the role

The Delivery Assurance Manager is responsible for establishing and maintaining an ISO-compliant quality assurance framework, including KPI management and compliance monitoring. The role provides leadership across the Alliance to ensure governance standards are met and supports the effective implementation of the Three Line-of-Defence assurance model.

What they look for

Quality management Auditing Process development Quality improvement ISO standards Compliance monitoring KPI management Document control Governance Risk management Stakeholder management Leadership Construction project management Water utility sector Regulatory compliance NEC contract management

Requirements

Candidates must have extensive experience in quality management, process development, and auditing within regulated utility or major infrastructure sectors. Proven leadership skills and the ability to apply ISO principles to complex construction projects are essential for this senior role.

Benefits

Flexible working options Hybrid working options Part-time working options

Full description

Mace combines construction expertise with consultancy to unlock potential in every person or project and redefine the boundaries of ambition. Our values shape the way we consult and define the people we want to join us on our journey.

The Delivery Assurance Manager is a senior member of the IMRWR leadership team, responsible for establishing an ISO principle compliant quality assurance model and then maintaining quality assurance and quality control accuracy. The role is accountable for working with the Head-of-IMR to design, implement and maintain the IMRWR quality assurance framework - covering KPI management, document control, quality processes, programme audits, management checks, and compliance monitoring.

The role requires visionary leadership style with excellent collaborative skills, to influence multiple stakeholders and impart a continual improvement attitude throughout the Alliance. It will require continual oversight of partner and central programme team delivery performance, ensuring governance standards across the Alliance are consistently monitored, controlled and assured. The role must always remain independent of external influence and maintain demonstrable professional competency aligned to Alliance, AWS, and regulatory expectations.

The role oversees the effective implementation of the Three Line-of-Defence (LoD) assurance model, working with a Delivery Assurance Coordinator to provide a routine planned and reactive auditable programme assessment of all functions within the hub-and-spoke organisational design. It will need to support assurance of partner compliance to contractual obligations, and through all management levels, ensuring that everyone is working in accordance with the Alliance governance and performance requirements, using targets agreed through the Partner Management Group.

The role will be the owner of the key performance indicator (KPI) methodology which inputs into the Contracted Annual Performance Indicators (API). This ensures that all IMRWR partners operate to clear standards, predictable delivery disciplines and a single version of the truth.

The assurance activity is risk based, independent, transparent and aligned with Anglian Water’s wider governance expectations. When required the Delivery Assurance team may also be used in an NEC Supervisor capacity to support the NEC ECC PM in evaluating allowable costs and supporting any defects management.

You’ll need to have:

Extensive experience in quality management e.g. auditing, process development, quality improvement.
Able to apply principles of ISO requirements to practical situations to develop or maintain compliance.
Extensive experience in the utility sector (water, energy, nuclear) or major infrastructure, with experience in managing complex, long-term construction projects.
Significant operational delivery experience in Water recycling networks.
Proven experience in managing teams or leading cross functional functions.
In depth experience of working within regulated utility environments.

Our values

Safety first - Going home safe and well: We champion a safe, diverse and inclusive working environment, understanding the importance of wellbeing in every team.

Client focus - Deliver on our promise: We own the quality of deliverables, strategic outcomes and build long term relationships with our clients.

Integrity - Always do the right thing: We influence positive outcomes within our industry, while always aligning with our compliance obligations.

Create opportunity - For our people to excel: We champion a continuous improvement culture throughout all activities, inspiring our people and teams to develop.

Mace is an inclusive employer and welcomes interest from a diverse range of candidates. Even if you feel you do not fulfil all the criteria, please apply as you may still be the best candidate for this role or another role within our organisation.

We are also open to discussing part time, flexible, and hybrid working options if suitable with-in the role.

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