Product Development Manager, NEO PSP Limited

Company Introduction

As part of the global VEON Group, we are expanding into the digital financial services market to serve a broader customer base and strengthen our role in Bangladesh’s digital ecosystem. To advance this initiative, we are in the process of obtaining a Payment Service Provider (PSP) license via our newly established subsidiary called - NEO PSP Limited, a next-generation payment solutions company.

Operating as a wholly owned subsidiary of Banglalink, one of the country’s leading digital operators, NEO PSP is built on the vision of enabling a cashless and connected future. The company empowers businesses to accept and process payments seamlessly through a secure, efficient, and scalable payment gateway, supporting the growth of digital commerce across Bangladesh.

Leveraging Banglalink’s trusted digital ecosystem and technological expertise, NEO PSP aims to simplify financial transactions for enterprises of all sizes — from startups to large corporations. Our platform would support diverse payment methods, ensuring speed, reliability, and transparency in every transaction.

At NEO PSP, we are committed to enabling digital financial (FINTECH) inclusion and accelerating Bangladesh’s journey toward a smarter digital economy. With innovation, compliance, security, and customer trust at our core, we strive to become the preferred payment solutions partner for businesses nationwide.

Job Description

• Support the Product Owner across the commercial product lifecycle, and own delegated features or customer journeys end to end under the Senior Product Manager’s supervision.

• Draft Commercial Screens for new ideas — problem, incumbent, wedge, size, first-cut economics — to a standard the Senior Product Manager can challenge and take forward.

• Write user stories and acceptance criteria to the standard set in the Product Owners’ Playbook, including the commercial criteria: fee, commission and metric instrumentation.

• Maintain the product backlog in Jira — keep it ranked, groomed and meeting the Definition of Ready before sprint planning.

• Run competitive teardowns: test competitor products on live accounts, record tariffs, fees, limits and journeys, and keep the teardown current and dated.

• Map customer journeys with Product Design and mark the money on them — every fee event, drop-off risk, KYC or limit friction point, and support contact the journey will generate.

• Support the Commercial Model: gather the inputs, source every number, and keep the assumption sheet current with Finance.

• Instrument and monitor the OKR metrics, and produce the activation funnel, CAC-by-channel and contribution views the Product Owner works from.

• Coordinate UAT and acceptance testing — verify that fees, commissions, limits and settlement behave exactly as specified before a release goes live.

• Support go-to-market and launch readiness: drive the checklist items to their named owners and keep the readiness picture honest rather than optimistic.

• Represent the product in sprint ceremonies for the features owned, and escalate ambiguity rather than guessing at intent.

Academic Qualification

• Bachelor’s degree in business, finance, economics, engineering, computer science, statistics or a related field.

• Other disciplines are welcome where numeracy and structured thinking are clearly evidenced.

Job Experience Required

• 2–4 years of experience in product management, business analysis, digital channels, project delivery or a commercial role — preferably in fintech, MFS, banking, telecom or a technology company.

• Exposure to agile delivery is required — Jira, sprints, user stories. Formal Product Owner experience is not.

• Comfortable working with data: strong Excel, familiarity with dashboards; basic SQL is an advantage.

• Strong candidates from consulting, analytics or a demanding graduate programme will be considered where the aptitude is clearly evidenced.

Required Capabilities

• Writes a clear user story with acceptance criteria a tester can actually test.

• Reliable with detail — the person who notices that the fee is being applied to the wrong party.

• Numerate, and curious about where a number came from before using it.

• Actively interested in the payments market: uses the competitor products personally and follows what they launch.

• Organised and follows through without being chased; says clearly when something is not ready.

• Communicates plainly and comfortably with engineers, designers and commercial colleagues.

• Wants to become a Product Owner, and is willing to be coached toward it.

Banglalink Digital Communications is one of Bangladesh’s leading telecom and digital service providers, committed to transforming the way people connect, communicate, and innovate. As a subsidiary of VEON, Banglalink combines global expertise with a deep understanding of local needs to deliver cutting-edge services to millions of customers across the country.

Our Employer Value Proposition (EVP) is ‘Lead the Future’, and this is reflected in all levels of our organization. Our workplace is designed to inspire and empower individuals, creating an environment where ideas thrive, contributions are valued, and innovation flourishes. We encourage every team member to take initiative, explore new possibilities, and grow both personally and professionally in a fast-evolving digital landscape.

At Banglalink, we are committed to foster a supportive and inclusive culture that celebrates diversity and encourages collaboration. We actively create opportunities for all individuals to succeed, while our learning initiatives and digital upskilling programs, ensure our people are equipped to excel in their careers and shape the future.

Banglalink is a place where innovation, agility, and understanding come together to create meaningful impact. Join us and be part of a team that’s reshape the future of connectivity and digital transformation.