About the role

The Senior Production Support Engineer will maintain the stability and performance of internally developed applications, automations, and AI-enabled solutions. They are responsible for diagnosing technical issues, creating operational runbooks, and mentoring junior staff to ensure seamless system reliability.

What they look for

Production Support Software Development Application Support Integration Support Troubleshooting API Management Automation Root Cause Analysis Monitoring Alerting SDLC Defect Triage Technical Documentation AI Platforms Salesforce Certinia

Requirements

Candidates should have a strong background in software development or application support with the ability to troubleshoot complex integrations and APIs. Proficiency in SDLC practices, monitoring tools, and enterprise platforms like Salesforce or AI-enabled systems is preferred.

Full description

Join Frazier & Deeter and be a part of a rapidly growing Top 50 accounting & advisory firm that has been repeatedly named a Best Firm to Work For, a Best Firm for Women and a Pacesetter firm among U.S. accounting firms. With several offices across the U.S., UK, and India, there is a spot for you!

We serve clients of all sizes across the United States and the globe, with a suite of services that grow every year. Our growth mindset and entrepreneurial environment translates into variety and opportunity for our people.

At Frazier & Deeter, we’re committed to training, mentoring, and developing our staff members. With our emphasis on Investing in Relationships to Make a Difference and a Firmwide Focus on Inclusion, we help each other grow in every aspect of life.

Job Summary:

At Frazier & Deeter, our technology solutions play a critical role in supporting our people, clients, and continued growth. We are seeking a Senior Production Support Engineer to serve as a technical leader responsible for maintaining the stability, performance, and reliability of internally developed applications, automations, integrations, and AI-enabled solutions. This role combines complex problem-solving, operational excellence, and cross-functional collaboration to ensure our technology ecosystem delivers a seamless experience for users across the firm.

Duties & Responsibilities:

Provide front-line senior support for internally built tools, automations, AI-enabled capabilities, integrations, and data workflows.

Serve as a technical peer to the development team by reviewing logs, diagnosing issues, identifying root cause, and recommending durable fixes.

Create monitoring, alerting, operational runbooks, and support procedures for production applications and automations.

Triage user issues, distinguish break-fix support from enhancement requests, and translate recurring issues into requirements for development and business analyst teams.

Provide white-glove post-cutover support for newly acquired teams after system migrations.

Mentor the junior Production Support Engineer and establish quality standards for the support function.

Help protect developer capacity by absorbing support work that the service desk is not positioned to handle.

Education & Experience:

Senior engineer with strong software development, application support, or integration support background.

Ability to read logs, troubleshoot APIs, diagnose automation issues, and identify root causes across multiple systems.

Understanding of AI platforms, automations, Copilot, Claude, APIs, Salesforce, Certinia, or similar enterprise platforms preferred.

Familiarity with SDLC, defect triage, monitoring, alerting, support documentation, and production support practices.

Strong written communication skills and ability to document technical issues clearly for developers and business users.

Ability to operate calmly during post-cutover stabilization and high-pressure support windows.

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