SWIFT Service Bureau Support | Group Technology Services Management BU | Technology SBU | July 2026
MCB Group · Sugar Land, Texas, United States
Financial Services · 1,001-5,000 employees
About the role
You will operate and monitor the SWIFT infrastructure to ensure secure and timely message transmission while providing first-level support for applications. Additionally, you will perform system testing, manage operational reporting, and handle transaction exceptions to maintain service continuity.
What they look for
Requirements
Candidates must hold a Diploma in Information Technology or a relevant field and possess at least 3 years of experience in the banking or financial payments domain. Proficiency in the Microsoft Office Suite and experience supporting business-critical financial applications are also required.
Full description
Embark on a journey within our Group Technology Services Management Business Unit to contribute to the objectives of the team by providing high quality service to MCB Group and external customers and to have the opportunity to specialize and grow into this niche domain.
We are on the lookout for:
Job vacancies: SWIFT Service Bureau Support
As a SWIFT Service Bureau Support, you will operate and monitor MCB Group’s Swift Infrastructure, ensuring the secure, accurate, timely transmission of messages over the Swift Network.
In this role you will:
- Provide first-level support for Swift Service Bureau applications and infrastructure, ensuring timely resolution of incidents and user queries in line with established procedures and service level targets to support our internal and external customers;
- Execute testing of new Swift standards, system upgrades, and application enhancements to ensure service continuity and minimize operational disruptions;
- Monitor and operate Swift applications for the MCB Group and external customers, including message routings, duplicate checks, reconciliation activities, investigation of outstanding messages, sanctions screening exceptions, rejected transactions, to ensure smooth running of operations and minimal disruptions of service;
- Produce operational reports and transaction statistics by extracting and analyzing data, supporting service monitoring, performance tracking, and management reporting.
To succeed, you will be required to demonstrate the following competencies:
- Effectively building formal and informal relationship networks inside and outside the organization;
- Consistently achieving results, even under tough circumstances;
- Planning and prioritizing work to meet commitments aligned with organizational goals;
- Actively seeking new ways to grow and be challenged using both formal and informal development channels;
- Holding self and others accountable to meet commitments.
We are looking for candidates who have a minimum of:
- A Diploma in Information Technology or any relevant field;
- 3 years of working experience in Banking/Financial Payments domain with a sound knowledge of Swift;
AND
- Proficiency in Microsoft Office Suite;
- Proven experience supporting business-critical applications in a financial institution would be an advantage.
A combination of both qualifications and experience will also be considered.
Should this opportunity match your career aspirations, skills and competencies, click on ‘Apply’ to complete your online application.
Please ensure all required information is accurately entered in relevant sections. Any incomplete application will not be considered. Kindly attach a complete CV when applying.
Note that candidates under consideration for this position will be required to provide 2 professional references.
As part of the recruitment process, shortlisted candidate(s) will be required to provide a valid Certificate of Character of less than 3 months.
The deadline for submission of application is 10 August 2026.
Management reserves the right not to appoint anyone following this advert.
