Production Support Engineer, Senior Associate
State Street · Berwyn, Pennsylvania, United States · $58K–$99K/yr
Financial Services · 10,001+ employees
About the role
The Production Support Engineer will manage application onboarding, troubleshoot priority incidents, and facilitate post-mortems to ensure system stability. They will also build automated solutions for self-healing, resiliency, and release management while collaborating with development teams to optimize performance.
What they look for
Requirements
Candidates must hold a B.S. or M.S. degree and possess at least 2 years of experience in L3 Production Support. Proficiency in SQL, Shell scripting, Python, Ansible, and ITIL methodologies is required.
Benefits
Full description
Who we are looking for
As a Production Support Engineer you will help build a meaningful engineering discipline, combining software and systems to develop creative engineering solutions to operations problems. Much of support and development will focus on existing systems, building infrastructure and reducing work through automation. You’ll join a team of curious problem solvers with diverse set of perspectives who are thinking big and taking risks. In this environment you’ll work on the relevant projects, supported by an organization that provides the support and mentorship you need to learn and grow. As engineer, you’ll be focused on running better production applications and systems.
What you will be responsible for
As a Production Support Engineer you will be responsible for:
- Onboarding applications on to Production management with the highest onboarding standards
- Troubleshoot priority incidents, facilitate blameless post-mortems and ensure permanent closure of incidents
- Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions
- Build and drive adoption for greater self-healing and resiliency patterns.
- Participate in performance tests; identify bottlenecks, opportunities for optimization and capacity demands.
- Engage with development team throughout the life cycle to help develop software for reliability and scale, ensuring minimal refactoring or changes
- Design automated software and product upgrades, change management, and release management solutions
- Participate in the 24x7 support coverage as needed
Education & Preferred Qualifications
- B.S/M.S.Degree
- 2 years as L3 Production Support analyst
- SQL Knowledge, Shell scripting, Python, Ansible
- ITIL
Salary Range:
$58,240 - $98,800 Annual
The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.
Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.
For a full overview, visit https://hrportal.ehr.com/statestreet/Home.
About State Street
Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.
We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.
As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.
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