Packet Portfolio Product Analyst

Company Description

At Zayo Europe, we’re driven by a bold vision to power the world through connectivity. We’ve built and operated the critical fibre networks that keep businesses, communities, and economies connected. In 2024, we embarked on an exciting new chapter as a standalone company — a milestone that empowers us to innovate, grow, and lead with greater agility. As we continue to evolve, our mission remains clear: to deliver fast, reliable, and scalable infrastructure that fuels the digital world.

About the Role

Zayo Europe is seeking a highly motivated and analytically strong Product Analyst to play a key role in shaping our commercial performance and packet portfolio pricing. This position sits within Product Management with strong cross collaboration with Finance, Commercial and Sales. The role has direct influence on revenue growth, margin optimisation, and strategic decision-making.

You’ll partner closely with Product Management and Pricing leadership to evaluate pricing strategies, optimize product performance, and deliver actionable insights that directly impact business outcomes. This is a highly visible role with exposure to senior stakeholders and the opportunity to drive meaningful change.

Responsibilities:

• Own product analytics for the Zayo Europe packet portfolio that keeps abreast of revenue, margin and churn by sales and market sector, providing insights and recommended actions

• Develop and measure product analytics  such as KPIs, market segmentation, churn analysis, trend analysis, and post-campaign measurement.

• Transform complex datasets into actionable insights to identify growth opportunities, margin improvements, and operational efficiencies

• Design and evolve dashboards and reporting (SQL, Excel, Power BI, Salesforce) to provide real-time visibility into product and pricing performance.

• Lead deep-dive product analysis to uncover trends, identify friction points, and evaluate product and feature performance

• Partner cross-functionally with Product, Finance, Sales, and Strategy teams to align on campaign activity, pricing initiatives and overall business goals

• Drive pricing optimization by analysing customer behaviour, market trends, and competitive positioning

• Evaluate and refine costing models across products and markets to ensure accuracy and consistency

• Champion data integrity within Salesforce (SFDC), ensuring pricing and costing data is structured for optimal decision-making

• Identify opportunities to improve product performance including campaign, pricing, revenue assurance activities

• Present insights and recommendations, delivering clear recommendations and executive-ready summaries to senior stakeholders

What Success Looks Like

• Delivery of high-quality product performance analysis that directly contributes to product performance, informs pricing and commercial decisions

• Actionable insights that directly influence product and pricing direction  

• Pricing strategies that measurably improve revenue growth and margin performance

• Measurable improvements in revenue performance and margin outcomes

• Clear, reliable reporting that supports timely and confident decision-making

• Aligned and collaborative interworking across Product, Pricing, and Commercial teams

Qualifications

• 1-3 years experience in data analysis, pricing, finance, or a related field

• Understanding of Packet portfolio and customer use cases (preferred)

• Bachelor’s degree in Finance, Economics, Analytics, Operations Management, or a related discipline; postgraduate qualifications (e.g., MBA) advantageous

• Demonstrated experience working across cross-functional teams, with the ability to coordinate and deliver on shared objectives

• Advanced proficiency in Microsoft Excel and G-Suite applications

• Working knowledge of Salesforce.com (SFDC) and/or telecommunications data systems; experience with Salesforce CPQ is advantageous

• Strong understanding of pricing and financial metrics, including NPV, IRR, payback period, margin, and related methodologies

Capabilities

• Strong analytical and problem-solving skills, with the ability to translate data into clear, actionable insights

• Comfortable working in ambiguous, fast-paced environments, with the ability to manage competing priorities effectively

• Adaptable and responsive to change, with a proactive approach to identifying and addressing challenges

• High attention to detail, with a focus on accuracy, quality, and data integrity

• Effective communicator, with the ability to present complex pricing strategies and insights to a range of stakeholders, including senior management

• Collaborative team player who can also work independently and take ownership of deliverables

• Well-organised, with strong time management and prioritisation skills

• Demonstrates a growth-oriented mindset, with a willingness to learn, challenge assumptions, and support the development of others

• Strong commercial awareness, financial acumen, and a genuine interest in data-driven decision-making

Rewards

• Competitive compensation including annual incentive plan
• Generous paid time off policy including, 25 days paid time off, one floating day and two volunteer days off per annum
• Hybrid working
• Health and life Insurance
• Meal vouchers
• Employee assistance programs including mental health, wellbeing and medical support

Zayo Europe provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, ethnic or national origin, disability status, genetics, military service status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, redundancy, transfer, leaves of absence, compensation and training.