Senior Engineer I, Customer Support
Kulicke & Soffa · Pudong, Shanghai, China
Semiconductor Manufacturing · 1,001-5,000 employees
About the role
The candidate will perform on-site equipment installation, maintenance, and repairs while providing technical troubleshooting for hardware and software. They are also responsible for training customers and ensuring successful equipment operation through proactive support.
What they look for
Requirements
Candidates must hold an Engineering degree and possess at least 5 years of relevant experience in equipment maintenance. Strong analytical skills, the ability to interpret mechanical and electrical drawings, and excellent communication skills are required.
Full description
The candidate will present K&S technically and professionally to ensure that K&S equipment is installed, maintained and repaired, aiming at customers’ satisfaction through reliability and proactive on-site support.
- Day-to-Day activities include:
- On site installation of equipment including new equipment, upgrades and also system relocation
- Providing troubleshooting for both hardware and software.
- Providing responsive telephone and email support, ensuring customers' successful use of equipment
- Developing buy-off receipts
- Instructing and Training customers in the use of the equipment
For this job, the candidate will need to have an Engineering degree/Technical Study and be familiar with the technical aspects of equipment with at least 5 years of relevant working experience. He/she should have strong K&S relevant machine knowledge and data analysis skills. He/she should also have strong problem solving and excellent communication skills.
