Technology Business Analyst - Fixed Term Contract

Elior Support Services – The People Behind Every Plate

Elior is one of the world’s largest contract catering and food service providers, and we’re delivering a multi-year, group-wide transformation programme modernising the platforms that run our business internationally.

We’re hiring a Contract Business Analyst to support IT initiatives across software development, configuration, and process improvement – working across Agile, DevOps, and Waterfall environments and collaborating with stakeholders throughout the full project lifecycle to deliver solutions with real, visible impact.

This role is on a fixed-term basis until September 2027

Working Pattern: Monday to Friday | 37.5 Hours Per Week | Hybrid working with 3 days in the office and 2 days at home

Salary: Depending on experience

Job ID: 7640

What you’ll be serving up…

• Define project scope, objectives, and success criteria

• Lead workshops and gather business and technical requirements

• Map processes, create use cases, and develop data flow diagrams

• Define BI, dashboard, KPI, and management reporting requirements, including data sources, calculations, filters, and access needs

• Support solution design with architects and technical teams

• Prepare and manage UAT test scripts and coordinate testing

• Support testing of reports, dashboards, extracts, and BI outputs, including data validation and reconciliation to source systems

• Assist with deployment planning and rollout activities

• Support data migration, decommissioning, cutover, and transition activities

• Collaborate with developers, QA, DevOps, and business users

• Provide support across other workstreams to maintain delivery momentum

The ingredients you'll bring...

• Proven BA experience on IT projects (hospitality/retail/service sectors ideal)

• Knowledge of Agile, DevOps, and Waterfall methodologies

• Skilled in process mapping, stakeholder engagement, solution design, and BI/reporting requirements definition

• Experience supporting data migration, decommissioning, cutover, transition, or cross-workstream delivery

• Proficient in JIRA, Azure DevOps, Visio, and Excel

• Experience supporting report/dashboard testing, data validation, KPI definition, and management information delivery

• Excellent communication and documentation skills

Desirable

• Experience with hospitality systems (POS, ERP, CRM, in-house solutions)

• Familiarity with BI tools and BA certifications (BCS, IIBA)

What's on the menu for you…

At Elior, we believe people do their best work when they feel supported, valued and able to thrive. That's why we offer a benefits package designed to support your wellbeing, career, finances and life outside of work.

Here’s a taste of what you can expect when you join us:

• Free lunches provided

• Flexible and part-time working opportunities

• Private Healthcare

• 33 days holiday, with the option to buy up to an additional 10 days per year

• Rewarding bonus package up to 15%

• Enhanced family, personal and compassionate leave policies

• Paid volunteering days

• Training, development and career progression opportunities

• Pension scheme, life assurance and financial wellbeing support

• Salary Advance, giving you access to a portion of your pay before payday

• A supportive, inclusive culture where everyone can thrive

Plus access to Elior Spark, our enhanced wellbeing platform, offering support for you and your immediate family, including:

• 24/7 virtual GP appointments

• Mental health support, counselling and therapy sessions

• Physiotherapy services and second medical opinions

• Online gym and workout programmes

• Legal and financial advice

• Nutrition, fitness and lifestyle guidance

• Meditation and mindfulness resources

• Dedicated wellbeing helplines and expert support whenever you need it

Fancy being part of the recipe?

At Elior, over 10,000 colleagues come together every day with one purpose: to enrich lives everywhere, every day.

We're proud that 87% of our colleagues are proud to work here — and we think that's because people are given the support, trust and opportunities they need to thrive.

Don't tick every box? Don't rule yourself out. We're looking for people with potential, passion and the right attitude, not just a checklist of experience.

We're committed to creating an inclusive workplace where everyone feels they belong. If you need any adjustments during the recruitment process, just let us know.

Ready to join us? Hit ‘Apply Now’ and let’s chat!