Business Analyst – Contact Center Technology
eClerx · St. Louis, Missouri, United States · $100K/yr
IT Services and IT Consulting · 10,001+ employees
About the role
The Business Analyst will gather, validate, and document functional requirements while acting as the primary liaison between IT, Product Owners, and the Renter Solutions team. They will also manage the intake process for project requests and collaborate with the Amazon Connect Engineering team to support data-driven business decisions.
What they look for
Requirements
Candidates must have 7-10 years of experience as a Business Analyst with a strong understanding of the Software Development Life Cycle. A bachelor's degree in a related field is preferred, along with proficiency in Jira, Confluence, and technical documentation.
Full description
Business Analyst – Contact Center Technology
Location: Saint Louis, US
Type: Full-time
Department: Technology Service
Job Summary
As a Business Analyst, you will gather, analyze, validate, document, and maintain business and cross-system functional requirements. You will assess business requests for feasibility, act as the primary liaison between IT, Product Owners, and the Renter Solutions team, and collaborate with the Amazon Connect Engineering team to research, validate, and provide data that supports business decisions and answers key business questions.
Responsibilities
- Coordinate and facilitate meetings to define key capabilities and requirements that enable stakeholders to develop and execute business strategy.
- Lead the evaluation of business requests to determine feasibility; research and identify options; recommend solutions that best meet business needs.
- Serve as the primary interface between business partners and the IT team; deliver formal presentations to end users, stakeholders, and management.
- Partner with the Amazon Connect Engineering team to obtain data, validate reporting requirements, answer business questions, and support analysis efforts.
- Serve as Intake Manager for the team, owning the process for capturing, triaging, and prioritizing incoming project and enhancement requests from business and IT stakeholders.
- Maintain a visible intake queue and backlog (for example, in Jira and Confluence), tracking status, ownership, and Service Level Agreements (SLAs) from initial submission through handoff to delivery teams.
- Facilitate regular intake review and prioritization meetings with stakeholders and leadership to align on scope, urgency, and sequencing of new work.
Eligibility Requirements
- Proven track record of taking initiative and effectively driving plans to completion.
- Ability to effectively manage time and multitask in a fast-paced environment.
- Strong relationship-building skills across IT and business teams.
- Experience serving as the primary liaison between end users and technical teams.
- Understanding of the Software Development Life Cycle (SDLC), including requirements gathering, design, development, testing, deployment, and support.
- Comfortable preparing and delivering both informal and formal presentations to team members, departments, other IT teams, senior leadership, and business partners.
- Strong prioritization and demand-management skills, with the ability to balance competing stakeholder requests against team capacity.
- Strong analytical and problem-solving skills with the ability to interpret data and communicate findings effectively.
Qualifications Required
- Bachelor's degree in Computer Science, Computer Information Systems (CIS), Management Information Systems (MIS), or a related field preferred.
- Must be able to work a schedule aligned with U.S. Central Standard Time (CST) core business hours.
- 7-10 years of experience as a Business Analyst, including participation on project teams coordinating activities across project phases, preferably in an IT environment.
- Experience writing technical documentation, including Functional Specification Documents (FSDs).
- Experience using Jira and Confluence for requirements management, project tracking, and documentation.
In the US, the target base salary for this role is up to $100,000. Compensation is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geography. We expect the majority of candidates who are offered roles at our company to fall throughout the range based on these factors
How to Apply
- Click "Apply Now" to submit your resume through our career site
- Be sure to include any relevant experience that aligns with the role.
- Qualified candidates will be contacted by a member of our recruitment team for next steps
About eClerx
eClerx is a leading provider of productized services, bringing together people, technology and domain expertise to amplify business results.
The firm provides business process management, automation, and analytics services to a number of Fortune 2000 enterprises, including some of the world’s leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is traded on both the Bombay and National Stock Exchanges of India. The firm employs more than 19,000 people across Australia, Canada, France, Germany, Switzerland, Egypt. India, Italy, Netherlands, Peru, Philippines, Singapore, Thailand, the UK, and the USA.
For more information, visit www.eclerx.com
You can also find us on:
https://www.linkedin.com/company/eclerx/
https://www.indeed.com/cmp/Eclerx/about
https://www.glassdoor.com/eClerx
eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We are also committed to protecting and safeguarding your personal data. Please find our policy here
